Must Have Skills/Attributes: Avaya, Desktop Support, Voice Communications, Zoom
Job Description
**Only those lawfully authorized to work in the designated country associated with the position will be considered.**
**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Required Skills and Experience:
• Exposure to trade floor support and trader voice telephony including: IPC/AVAYA/ZOOM
• General understanding of telephony solutions and wider integrations (such as private wires and voice recording)
• Capable of supporting telephony issues at users desks and the ability to escalate to 2nd/3rd line teams as necessary
• Use of IT Service Management tools such as Service Now
• Ability to work as part of an onsite team covering a wide range of desk side support activities
Position Summary:
Desktop Engineer IV Voice Scope- Providing 1st contact support for all desk end voice related incident and request management tasks.
Desktop Engineer Responsibilities:
• Deployment testing of new telephony devices (IPC dealer-board/Avaya handsets/headsets etc.)
• Troubleshooting user related incidents and escalating to 2nd/3rd for further investigation/instruction where needed- Support day-to-day IPC related incidents and voice requests at users desks
• Support day-to-day Avaya Telephony and Zoom related faults at user’s desks
• Coordinate and communicate with 2nd/3rd support teams to log incidents with third parties such as IPC
• Maintain regular communication with the customer and management on progress/status of owned incidents or requests
• Maintain accurate records of incident investigations and progress in the incident management system
• Provide support to other engineers in the team as required
• Support locally out of hours after changes or during major incident scenarios
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Seniority level
Mid-Senior level
Employment type
Temporary
Job function
Information Technology and Engineering
Industries
Health and Human Services, Manufacturing, and Retail
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