Graciously and effectively accommodate needs of the hotel guests, retail customers, members & team members. Ensure current and accurate information is generated with emphasis on in-house guests. Uphold and ensure compliance with all company and departmental policies and procedures.
Minimum Requirements
Two (2) years previous hotel/resort laundry/housekeeping experience preferred
Minimum one (6) months experience with operation of multi-line phone system preferred
Complaint desk experience preferred
High School Diploma or equivalent credentials
Excellent communication skills, both written and verbal
Proficient in Windows XP and Microsoft Office software applications such as: Word, Excel, and Outlook
Proficient with peripherals, copier, fax, telephone and calculator
Type 25+ wpm preferred
Must pass Receptionist, Telephone Message Taking, and Customer Service skill testing
Compassmax & laundry trak experience preferred
Strong telephone etiquette is essential
Must have strong bookkeeping skills
Ability to provide simple math calculations
Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
Ability to easily adapt to organizational and environmental changes
If applicable, must be flexible to working days, early mornings, evenings, weekends, and holidays
Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy
Tasks/Responsibilities
Provide daily reports for Supervisors and Manager
Directs and manages all telephone calls for Laundry
Work with all resort departments to maintain maximum rapport and open communication channels to anticipate and satisfy member and guest needs and demands
Act to solve guest problems coordinating necessary efforts through the appropriate departments and consistently follow-up with guests to ensure proper actions and responses have been received
Maintain current files and records
Process purchasing requisitions for Laundry
Code and process invoices involving the laundry operation for approval
Coordinate all transactions concerning the valet (dry cleaning) tickets
Coordinate pick-up and delivery of hotel guest laundry items with the Housekeeping departments
Assist in establishing plant production weekly schedules
Oversee schedule changes and approval of team member time and attendance tracking
Maintain accurate departmental linen inventories & par levels
Assist in maintaining uniform garment inventories
Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
Maintains cleanliness and organization in all work areas
Uphold appropriate departmental standards of quality/timing
Uphold and ensure compliance with all company and departmental policies and procedures
Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
Attends all scheduled employee meetings and brings suggestions for improvement
Willing and timely execution of other duties as delegated by leadership
Seniority level
Entry level
Employment type
Full-time
Job function
Administrative
Industries
Hospitality
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