Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 148 million registered learners as of March 31, 2024.
Coursera partners with over 325 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, Guided Projects, and bachelor’s and master’s degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in fields such as data science, technology, and business. Coursera became a B Corp in February 2021.
Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns.
We at Coursera are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration. As a remote-first company, our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates.
Job Overview
The Deal Desk Manager plays a crucial role in driving revenue growth and sales efficiency of Coursera’s Enterprise team by streamlining the deal process, optimizing deal structures, and facilitating cross-functional collaboration. You will be responsible for building the strategic direction, implementing & optimizing processes and tools for scale and efficiency, and creating a culture of accountability and excellence. You will partner with sales, finance, accounting, legal & revenue operations to build productive relationships and ensure mutually beneficial outcomes for Coursera and our customers.This position requires a strong understanding of B2B sales, contract negotiation, pricing strategies, and the ability to navigate complex deals while ensuring compliance and profitability.
Responsibilities
Develop, execute and optimize the deal desk strategy to support revenue generation including: implement scalable processes for deal approvals, ticket/case management, and deal escalations leveraging automation, AI and templatized solutions for scale
Own and optimize bookings policy, ensuring the standard operating procedures mitigate risk while supporting revenue generation
Serve as a trusted advisor to sales, consulting on deal structure, pricing, discounts and business terms. Ensure deals are profitable and align with company policies, legal requirements, and revenue recognition guidelines. Provide sales training and resources related to quoting, pricing, policy and related processes
Develop a formal approach to discounting and special terms for non-standard deals, ensuring mutually beneficial outcomes for both parties
Collaborate with cross-functional teams, including sales, finance, accounting, legal, and revenue operations, to build productive relationships and align deal desk efforts with overall business objectives
Set clear performance targets and metrics for the deal desk team and track progress against goals, identifying areas for improvement and launching initiatives to optimize. Continually collect feedback and improve the rep experience working with the deal desk.
Basic Qualifications
Strong communication skills across all levels of an organization
Ability to interpret complex data and and make decisions
If this opportunity interests you, you might like these courses on Coursera:
Influencing People
Successful Negotiation: Essential Strategies and Skills
Compensation
Coursera offers competitive pay and equitable compensation practices. Our job titles may span more than one career level. This role's targeted hiring base salary range is between $119,200 and $149,000. The actual base pay is dependent upon many factors, including but not limited to prior work experiences, training/education, transferable skills, business needs, and geographical location. The base pay range is subject to change and may be modified in the future. This role may also be eligible for variable pay, equity, and benefits.
Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at accommodations@coursera.org.
For California Candidates, please review our CCPA Applicant Notice here.
For our Global Candidates, please review our GDPR Recruitment Notice here.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Business Development and Sales
Industries
E-Learning Providers
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