At Paideia Management, we value our partnered clients and share their vision of growth. Our success in creating these long-lasting, promising business relationships is due to our dedicated Client Relations and Customer Service Team. Their determined efforts in providing our clients with excellent customer service has overall improved the quality of our client relations. With our client’s upcoming expansion, we are looking to extend our Client Relations and Customer Service Team. If you are team-spirited, share a passion in cultivating relationships, and have a desire to assist others, then the Customer Support Representative role was made for you!
Responsibilities of a Customer Support Representative:
Establish and maintain long lasting business and client relationships
Identify, troubleshoot, and provide clients resolutions to their issues and concerns
Maintain open communication between our clients, their consumers, and our Client Relations Associate Team
Utilize product knowledge to upsell products and services as needed and assist our sales team in new client acquisitions
Provide clients with an individualized purchasing experience and utmost customer service
Coordinate with sales team to ensure process orders are completed and installation dates are set
Document client’s contact information, ensure their purchase order is correct, and submit all information accordingly to our Senior Customer Support team
Collaborate with fellow Customer Support Representatives, and other Customer Service, Sales, and Client Relations team members so that all sales targets are met
The Ideal Candidate as a Customer Support Representative:
High School Diploma or equivalent certification required
Bachelor’s Degree in Business Administration, Communications, Marketing, or other related fields preferred
1-3 years of experience working in Client Relations, Customer Service, Hospitality, Sales, or other related fields preferred
People-oriented and passionate about building relationships
Charismatic and personable demeanor that transpires to fellow Customer Support Representatives and department members
Results-driven and self-motivated to improve interpersonal skills
Practices active listening and is empathetic to client’s concerns
Solution-oriented and takes initiative in resolving unexpected challenges
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Marketing Services
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