Customer Service - Work at Home - $14.00/hr
Customer Service - Work at Home - $14.00/hr
ibex
San Antonio, TX
See who ibex has hired for this role
The Customer Service Representative helps schedule and coordinate rides to medical facilities for customers who are not able to drive themselves. Our mission is to ensure they can get to and from their medical appointments on time with minimal effort or stress. We achieve this by making the scheduling process as smooth, simple, and painless for our customers as possible.
Responsibilities
Day to Day Responsibilities:
Skills & Experience Needed:
Responsibilities
Day to Day Responsibilities:
- Schedule route and dispatch trips to all manner of providers
- Assist in coordination of mass transportation when needed
- Administer trips for volunteer/ independent drivers and mileage reimbursement program
- Works closely with transportation providers and health care facilities to resolve problems
- Assigns reservations to network providers to ensure that vehicle resources are used most efficiently and effectively to meet client demand
- Responsible for daily communication with transportation providers
- Ensures accurate trip data input to minimize errors and delays in timelines
Skills & Experience Needed:
- High level of patience, empathy and care for customers
- Computer navigation skills and the ability to use keyboard shortcuts
- Prior in-bound call center experience preferred
- Excellent customer service & phone skills
- Proficient with Microsoft Word, Excel, and Outlook
- Ability to work full time
- Ability to work independently or within a team
- High School Graduate or General Education Degree (GED)
- Medical, Dental, and Vision insurance
- 401(k) Retirement Savings Plan
- Paid Time Off
- Paid T-Mobile cell service
- $500.00 Employee referral program
- Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more!!)
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Management and Manufacturing -
Industries
Outsourcing/Offshoring
Referrals increase your chances of interviewing at ibex by 2x
See who you knowGet notified about new Stay-at-Home Parent jobs in San Antonio, TX.
Sign in to create job alertSimilar jobs
People also viewed
-
Customer Care Representative
Customer Care Representative
-
Remote Customer Support - 19 plus Hourly, No Degree Needed
Remote Customer Support - 19 plus Hourly, No Degree Needed
-
Customer Care Representative
Customer Care Representative
-
Customer Care Advocate
Customer Care Advocate
-
Customer Care Advocate
Customer Care Advocate
-
Customer Service Representative
Customer Service Representative
-
Customer Care Representative
Customer Care Representative
-
Customer Care Advocate
Customer Care Advocate
-
Customer Support Specialist
Customer Support Specialist
-
Customer Service Representative - Work from Home Orlando
Customer Service Representative - Work from Home Orlando
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub