Sunrise Systems, Inc.

Customer Service Representative (Pay rate: $17.55/hr on W2)

Sunrise Systems, Inc. Buckeye, AZ
Sunrise Systems, Inc.

Customer Service Representative (Pay rate: $17.55/hr on W2)

Sunrise Systems, Inc. Buckeye, AZ
10 months ago
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Title: Customer Service Representative

Location: Buckeye, AZ 85326

Duration: 8 months Contract

Pay rate: $17.55/hr on W2

Work: Work 7:00 a.m. to 6:00 p.m. Monday - Thursday

Position Description Under general supervision, provides customer service to utility customers and processes incoming revenues into the cash receipting system.

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Accepts new applications for service over the phone, electronically, in person or by mail. Prepares field service orders and enters new customer data into the customer information system.
  • Ensures new accounts are created with all necessary services and the appropriate service and rate codes are assigned to produce accurate billing statements. Coordinates utility services with any City service provider.
  • Answers utility customer inquiries, resolves service/usage discrepancies.
  • Accepts and processes utility payments over the telephone and at our business counter.
  • Prepares field service orders and updates the customer information system to terminate accounts as needed.
  • Calculates billing adjustments to resolve processing issues and submits for approval and entry.
  • Updates daily production spreadsheets.
  • Reconciles transactions and data as directed; records changes, reconciles and resolves differences; maintains the accuracy of financial records.
  • Creates and maintains records and files associated with financial transactions, service locations, and customers.
  • Performs other duties as assigned or required.

Skills Required : Knowledge of:

  • City policies and procedures.
  • Principles of record keeping and records management.
  • Keyboarding skills with a minimum of 40 wpm Ability to:
  • Perform mathematical computations


    • Skill in:

    • Operating a personal computer utilizing a variety of business software including Office 2010.
    • Effective oral and written communication.
    • 10-key by touch

    Education Required High School diploma or GED equivalent

    If you're interested, Please contact below,

    Jani. S | Team Lead Recruitment

    Sunrise Systems Inc.

    Desk: 732-837-0402

    Email: jani.s@sunrisesys.com | URL: www.sunrisesys.com

    • Seniority level

      Entry level

    • Employment type

      Contract

    • Job function

      Other

    • Industries

      IT Services and IT Consulting

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