Customer Service Representative - Entry Level
Customer Service Representative - Entry Level
Cerrowire
Hartselle, AL
See who Cerrowire has hired for this role
Cerro Wire LLC
Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent.
Basic Function: Providing outstanding customer service to both internal and external customers. Processing and managing orders to ensure accuracy and the highest service levels. Communication within Customer Service Team, across departments and with customers in order to provide accurate and timely information.
Major Responsibilities / Activities:
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.
Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent.
Basic Function: Providing outstanding customer service to both internal and external customers. Processing and managing orders to ensure accuracy and the highest service levels. Communication within Customer Service Team, across departments and with customers in order to provide accurate and timely information.
Major Responsibilities / Activities:
- Develop adequate understanding of Cerro Wire products and processes
- Processing of EDI/House Account orders with speed and accuracy as well as cross-checking orders for other CSRs as needed
- Managing customer orders for reps/customers
- Order checking and maintenance
- Managing backorder flow to ensure customer satisfaction
- Coordinating delivery lead times, expedite and relaying of information to appropriate parties
- Assisting Reps/Customers by providing inventory checks and production lead time information
- Assisting in processing RMA/CMA’s for Customer Service Team and communication of production related issues to appropriate personnel for evaluation and action
- Providing back-up departmental support as needed
- Communication across internal departments and identification of issues and appropriate reconciliation
- Other duties as assigned
- Associates Degree or higher
- Proficiency in Windows Office Suite products
- Demonstrated organizational skills
- Proven attention to detail
- Excellent verbal and written communication skills
- Ability to multi-task, prioritize, and manage time effectively
- Ability to work well in a team environment
- Bachelor’s degree
- Three years of Customer Service experience in a manufacturing environment.
- Proficient with Sage ERP Products
- Medical
- Dental
- Vision
- Life Insurance
- Spouse and Child Life Insurance
- Tuition Reimbursement
- Child Scholarship
- 401k/Roth with Company Match
- Company Discounts: Travel Services, Technology, Cell Phone Service, Concert Tickets, Amusement Parks, and much more.
- Additional Benefits Not Listed
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Other -
Industries
Appliances, Electrical, and Electronics Manufacturing
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