lue Horizons Development is a leading event fundraising firm committed to creating impactful experiences and raising significant funds for charitable causes. We pride ourselves on our exceptional customer service and our dedication to building strong relationships with our donors and partners.
Position Overview: We are seeking a dedicated and personable Customer Service Representative (CSR) to join our team. In this role, you will be the primary point of contact for our donors, sponsors, and supporters, ensuring a positive experience and fostering long-lasting relationships. Your goal will be to provide exceptional service and support, helping to build and maintain our community of supporters.
Key Responsibilities:
Serve as the first point of contact for donors, sponsors, and the public, providing information and assistance via phone, email, and in-person interactions
Handle inquiries, resolve issues, and provide information about our fundraising events, campaigns, and initiatives
Maintain accurate and up-to-date records of donor interactions and contributions in our CRM system
Process donations and support the donation acknowledgment and thank-you process
Assist in the creation and distribution of promotional materials and communications
Support the event team with logistical planning, setup, and coordination of fundraising events
Provide feedback and insights to improve customer service practices and enhance the donor experience
Collaborate with team members to ensure seamless communication and support across all departments
Qualifications:
Excellent communication and interpersonal skills
Strong problem-solving abilities and a customer-focused mindset
Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
Friendly, approachable, and professional demeanor
Previous experience in customer service, client relations, or a related field is preferred
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM systems is a plus
Passion for charitable causes and a desire to contribute to meaningful work
Benefits:
Competitive salary with performance-based bonuses and incentives
Comprehensive training and professional development opportunities
Supportive and collaborative team environment
Opportunities for career growth and advancement within the company
Participation in impactful charitable events and initiatives
Networking opportunities with industry professionals and charity partners
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5ItUSgEYhe
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Internet Publishing
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