Customer Service Representative
Customer Service Representative
Tata Consultancy Services
Milford, OH
See who Tata Consultancy Services has hired for this role
As a Customer Service Representative; the associate has to handle inbound calls from the customer or B2B Providers within guidelines/goals established by the client and management. This position requires good communication skills; an enthusiastic approach to customer interactions; the ability to effectively handle information requests, compliments and complaints with a positive attitude and attention to detail and must have good system skills in Excel, Word and Outlook to ensure clearance of high volumes.
Responsibilities:
a) Receive requests from 3rd party/customers entities through calls and provide responses with the required documents to the requestor via call.
b) Make outbound calls (if required) to confirm claim changes, if needed
c) Submit changes on existing policies in system
d) Set up a reminder and follow up with customer on timely manner
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Customer Service -
Industries
Banking and Financial Services
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See who you knowFeatured Benefits
Inferred from the description for this job
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Medical insurance -
Dental insurance -
Vision insurance -
401(k)
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