Our company is a sales and client management firm dedicated to delivering exceptional solutions to our clients. We specialize in sales and customer acquisition, striving to provide unmatched service and results for our exclusive clients. As we continue to expand our operations and are seeking a motivated and customer-focused individual to join our team as an Entry Level Customer Service Representative.
Responsibilities:
Interact with current and prospective customers in a professional and friendly manner
Address customer inquiries, provide information about our clients products/services, and offer assistance to ensure their needs are met
Facilitate presentations or services offered to customers with the goal of processing a sale for them with our clients available services
Troubleshoot and resolve customer issues, concerns, or challenges promptly, escalating complex problems to appropriate team members when necessary
Develop a deep understanding of our products and services to effectively communicate their features and benefits to clients, aiding in upselling and cross-selling opportunities
Maintain accurate and detailed records of client interactions, inquiries, feedback, and resolutions in our CRM system
Collaborate with the sales team to identify opportunities for upselling and cross-selling based on client interactions and needs
Qualifications and Skills:
Exceptional interpersonal and communication skills, both written and verbal
Strong problem-solving abilities with a customer-centric approach
Proficiency in using CRM software and other relevant tools
Detail-oriented with excellent organizational skills
Ability to work collaboratively in a fast-paced, team-oriented environment
Empathetic and patient demeanor when dealing with client inquiries and concerns
Education:
High school diploma or equivalent
1-2 years experience in a customer service, retail, or hospitality based environment
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Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Internet Publishing
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