Participate in the achievement of team and departmental goals and objectives to fulfill the Audience Development targets. Maintain thorough and up-to-date records as it pertains to customer service for print and digital subscribers and classified clients. Provide support for team members and co-workers.
Specific Responsibilities
Model a “customer comes first” environment with pro-active commitment to internal and external customer service.
Provide customer service both over the counter, on-line via email, and on the telephone, mobile/target
Provide online support for all community publishing products and services with both traditional products and newer technology.
Troubleshoot basic technical issues with customers.
Assist sales manager in customer service and sales reporting and other departmental matters relating to customer service and sales.
Process office transactions for subscribers, carriers, and dealers, end of day processing.
Credit card compliance/Identity theft
Serve as a support person for other circulation managers.
Self-directed education on company products, services and new technology.
Working a rotating Sunday as scheduled.
Actively participates in the Great Game of Business.
Other job-related duties as assigned.
Qualifications
Behavior : Conducts self in manner that enhances the public image of the company. Polite phone manner. Behaves within the core values of our company. Interacts well with other co-workers. Dependable. Professional.
Skills : Above average communication, organization and time management, able to follow-through to a solution, attention to detail.Ability to communicate clear and concise instructions, verbally and in writing, at the consumer’s level of understanding. Ability to work in a face-paced environment, open to change and willingness to be flexible. Sales experience preferred, with emphasis on telephone sales.
Knowledge : High school diploma or equivalent. Familiar with various technology devices such as computers, tablets and mobile phones. Previous customer service more then 1-2 years, office administration and computer experience required. Working knowledge of MS Office products and the Internet required. Experience in outbound phone sales a plus.
Benefits
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development opportunities
Profit sharing
Tuition reimbursement
Vision insurance
Seniority level
Entry level
Employment type
Part-time
Job function
Administrative
Industries
Advertising Services
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