Customer Relationship Manager I

Job Description

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single requirement. At TriNet, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles.

A Brief Overview

The Customer Relationship Manager I role is responsible for maintaining and developing a strong relationship with our current and future customers. You will develop tactics and strategies to promote TriNet SaaS and our new features. Driving growth and retention are both crucial parts of being a successful CRM I. With this position you will work closely with multiple departments so having a strong communication skill is a must. This individual will manage a book of SaaS customers across multiple time zones.

Locations

United States (Remote)

What You Will Do

• Manage customer SaaS renewals and drive increased SaaS renewal rates.
• Reduce churn of existing customer base.
• Expand account revenues through up-sells.
• Work with Sales on relevant account cross-sells.
• Influence future lifetime value through product adoption.
• Help drive new business growth through greater advocacy and reference-ability.
• Track and follow-up on NPS to ensure customer satisfaction.
• Manage appropriate hand-offs with Broker Services, Customer Care and Professional Services.
• Ensure customers are educated on the platform, beta opportunities, and product releases.
• Performs other duties as assigned.
• Complies with all policies and standards.
  
  
  

Education Qualifications

• Bachelor's Degree or equivalent experience
  
  
  

Experience Qualifications

• Typically 3+ years related experience
  
  
  

Skills And Abilities

• Excellent communication and interpersonal skills
• Ability to communicate effectively with employees at all levels of the organization
• Strong empathy for customers and passion for revenue and growth
• Deep understanding of value drivers in recurring revenue business models
• Demonstrated desire for continuous learning and improvement
• Knowledge of financial analysis and business acumen
• Knowledge of benefits programs and strategies
• Knowledge of service model pricing
• Excellent interpersonal and presentation skills
• Ability to adapt to a fast-paced, constantly evolving business and work environment while managing multiple priorities
• Proficient in Microsoft Office Suite
  
  
  

Travel Requirements

Minimal

Work Environment

• Work in clean, pleasant, and comfortable office setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
  
  
  

The salary range for this role is $67,500 to $162,100. The candidate’s final salary offer will be based on the candidate’s skills, education, work location and experience.

A candidate’s compensation may also include bonuses consistent with TriNet’s corporate bonus plan.

Additionally, subject to applicable eligibility requirements, TriNet offers permanent full-time employees a variety of benefits including medical, dental, and vision plans, life and disability insurance, a 401(K) savings plan, an employee stock purchase plan, eleven (11) Company observed holidays, PTO and a comprehensive leave program. Please click the following link for detailed information about our benefits offerings: https://www.trinet.com/documents/blt5b61a1040aae1904

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.