Naval Air Systems Command (NAVAIR)

Customer Relationship Manager

Naval Air Systems Command (NAVAIR) China Lake, CA
Naval Air Systems Command (NAVAIR)

Customer Relationship Manager

Naval Air Systems Command (NAVAIR) China Lake, CA
2 weeks ago
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Position Description

DS-2 level duties: Service Desk

  • Assist with customer support requests through the Service Desk.
  • Process customer requests into the appropriate business tools and or team.
  • Assist with surge customer relationship management tasking for Business Agreements relative to induction to sustainment of any IT requirements.
  • Assist with low level acquisition process like bankcard, Purchase Request and admin support for task orders and contracts.
  • Assist with coordination of Command Enterprise License Agreements
  • Assist with IAM and Cyber Security Workforce program

DS-3 level duties: CRM Portfolio (Developmental)

  • Support IT compliance for the Command via the IT approval process.
  • Support customer requests through the Service Desk.
  • Process customer requests into the appropriate business tools and or team.
  • Receive and process low level acquisition process like bankcard, Purchase Request and admin support of Command program DAPO roles and Department lifecycle management.
  • Oversight and reporting of all acquisition and Service Desk requests, ensuring execution meets requirements.
  • Support customer requirement meetings to onboard and architect customer solutions.
  • Support customer relationship portfolio management tasking to include Business Agreements relative to induction through sustainment of any IT and ELA requirements.
  • Support with IAM and Cyber Security Workforce program

DS-4 level duties: CRM Specialist (Full Potential)

  • Support Acquisition & Investments requirements for the Department.
  • Manage the Information Technology Procurement Request Process and requirements for the Command.
  • Manage Command ELA program
  • Manage asset lifecycle for Department asset program in support of purchase, receiving, processing, tracking.
  • Lead operational efforts to align Department programs with Command policy and procedures.
  • Oversight Receive and process low level acquisition process like bankcard, Purchase Request and admin support of Command program DAPO roles.
  • Manage customer relationship portfolio management tasking to include Business Agreements relative to induction to sustainment of any IT requirements.
  • Lead customer requirement meetings to onboard and architect customer solutions.
  • Lead rate development and service definition for fiscal year services and agreements.
  • Development of business plan for service delivery approval and funding.
  • Operate as NMCI IAM and Cyber Security Workforce memo orm approver.
  • Research Acquisition options available in support of Department and Command Initiatives.

Position Duties/Responsibilities

N/A

Minimum Salary

39,576

Maximum Salary

113,047

  • Seniority level

    Entry level

  • Employment type

    Full-time

  • Job function

    Sales and Business Development

  • Industries

    Defense and Space Manufacturing

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