Maverick Solutions is seeking a dedicated Customer Relations Representative to join our team. As a Customer Relations Representative, you will be the primary point of contact for our clients, providing exceptional customer service and support. This role offers an exciting opportunity to engage with our clientele, ensuring their needs are met and fostering positive relationships with Maverick Solutions.
Responsibilities:
Serve as the main point of contact for client inquiries, requests, and concerns
Build and maintain strong relationships with clients through proactive communication and support
Address client issues promptly and effectively, escalating complex issues to appropriate teams when necessary
Provide product and service information to clients, ensuring they have a clear understanding of our offerings
Collaborate with internal teams to resolve client issues and deliver solutions that meet client expectations
Manage client accounts, including updating records, processing orders, and handling billing inquiries
Conduct client satisfaction surveys and gather feedback to improve services
Maintain a thorough understanding of Maverick Solutions' products, services, and industry trends
Requirements:
Bachelor’s degree in business administration, communications, or a related field preferred
Proven experience in customer service or client relations roles
Exceptional interpersonal and communication skills, both verbal and written
Strong problem-solving abilities and a proactive approach to addressing client needs
Ability to work effectively in a team environment and collaborate with colleagues
Detail-oriented with excellent organizational skills and the ability to prioritize tasks
Benefits:
Competitive salary and comprehensive benefits package
Opportunities for professional development and career advancement within Maverick Solutions
Positive and supportive work environment focused on client satisfaction and success
Employee recognition programs and performance incentives
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Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Internet Publishing
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