Customer Quality Engineer

As a Customer Quality Engineer you will report directly to the quality leader and is responsible for being the voice of the customer and acts as the quality liaison through frequent customer contact. This position works under moderate to low level of supervision and seeks direction/guidance on unique or difficult problems.

Duties & Responsibilities:

• Acts as the Customer Advocate within processes and systems.

• Acts as the Customer liaison for compliance to customer quality requirements and customer satisfaction relative to quality of products and services.

• Responsible for a medium number or size of customer accounts. Consults with leadership or higher-level customer quality engineers on advanced or complex issues.

• Responsible for monitoring and tracking customer quality data.

• Drives root cause analysis and problem solving utilizing Six Sigma methodology and Quality Management System processes.

• Monitors and drives improvements to customer quality metrics throughout

• Ensures adequacy of documents and interfaces with customer for required validation documentation to customer quality requirements such as MPP, PQP, PPAP, ISIR, etc.

• Leads and follows up on internal and external quality audits as required.

• Monitors and reports on customer score cards.

Education & Experience:

• 2-year associate degree in technical field required

• 2-5 years of quality engineering experience with 2-year associate degree

• In lieu of degree, 4 years’ experience in quality engineering or quality management required

• Green Belt or Black Belt trained

• Demonstrates the ability to regularly utilizes Six Sigma principals, tools, and methodology