The Customer Experience Specialist, CIM is responsible for the overall customer service of CI Manufacturing (CIM). This includes processing orders, audits, responding to emails in a timely manner and assisting all managers of the team with clear communication and support.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Submits purchase orders for raw materials to vendors, reviews vendor acknowledgements for accuracy and posts to Hedberg.
Audits status reports daily.
Maintains vendor pricing catalog
Submits Vendor Deposit Requests via gateway when needed
Enters specification quotations for sales and submits to customer for review and approval.
Develops a thorough knowledge of all products and services. Keeps current on new products and services.
Responsible for Petty Cash drawer.
Scans timesheets and delivery tickets daily and files in corresponding folders
Daily filing for raw materials orders, shop floor work orders and job packets
Attends and participates in all company issued training and meetings
Online chat customer service.
Acts as customer liaison between divisions.
Coordinates details for client and team meetings/events.
Maintains office supply inventory as well as facilities supplies.
Acts as backup to the CIM Operations Coordinator
Requirements
Required Qualifications
High School Diploma/GED
Associates degree preferred
2 - 5+ years in customer service and/or administrative experience
Ability to perform multiple tasks and stay organized
Adhere to Standard Operating Procedures
Strong trouble shooting skills
Excellent written, technical and communication skills.
Strong communication skills; both written and verbal
Assertive, flexible and displays a strong sense of urgency
Background in the contract interiors industry preferred.
Familiar with Steelcase furniture solutions preferred.
Intermediate Microsoft Office skill set
About Us
Corporate Interiors is a customer-focused organization specializing in workplace environments. From our foundation in 1985, our shape, progression and prosperity have been formed by listening to the marketplace and understanding the strategic direction of the clients we serve.
Corporate Interiors is widely recognized as the largest re-manufacturer of office furniture in the Philadelphia Region. The Company partners with clients to provide inspirational workplace environments. This encompasses an extensive collection of workspace furniture solutions; architectural solutions; custom millwork; flooring; audio visual integrations; comprehensive in-house design and project management capabilities; and manufacturer of eco-friendly new furniture.
Corporate Interiors offers industry leading benefits to eligible employees, including:
Medical, Dental, and Vision Insurance
Company Paid Life Insurance
Company Paid Disability Insurance
Paid Time Off
Paid Holidays
401(K) and Profit Sharing Plan
And More! Check out our benefits offerings on our careers page.
EEO/AA Employer/Veteran/Disabled. If you require special assistance or an accommodation to apply due to a disability, please contact HR by email at hr@corporate-interiors.com.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Furniture and Home Furnishings Manufacturing
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