Voyageur Vistas

Customer Care Specialist - Virtual

Voyageur Vistas United States
Voyageur Vistas

Customer Care Specialist - Virtual

Voyageur Vistas United States
3 days ago 41 applicants

See who Voyageur Vistas has hired for this role

Job Title: Customer Care Specialist - Virtual

Location: Remote

Position Overview:

We are seeking enthusiastic individuals to join our team as Customer Care Specialist. As a Customer Care Specialist at Voyageur Vistas, you will be the first point of contact for our clients, providing exceptional service and assistance with their travel-related inquiries and requests. This position offers the flexibility to work remotely while making a positive impact on our clients' travel experiences.

Key Responsibilities:

  • Client Support: Serve as a knowledgeable and friendly resource for clients, addressing inquiries, providing recommendations, and assisting with bookings and reservations
  • Booking Assistance: Assist clients with booking flights, accommodations, transportation, and other travel services, ensuring accuracy and efficiency in the reservation process
  • Issue Resolution: Handle client concerns, complaints, and inquiries promptly and professionally, striving to exceed expectations and resolve issues to the client's satisfaction
  • Communication: Maintain clear and effective communication with clients via phone, email, chat, and other communication channels, ensuring timely responses and updates
  • Product Knowledge: Stay informed about destination information, travel policies, and industry updates to provide accurate and up-to-date assistance to clients
  • Documentation: Ensure accurate and thorough documentation of client interactions, including recording details of inquiries, resolutions, and follow-up actions
  • Team Collaboration: Collaborate with colleagues and other departments to address client needs, share knowledge, and contribute to the overall success of the customer service team

Qualifications:

  • Previous experience in customer service, preferably in the travel or hospitality industry
  • Excellent communication skills, both verbal and written, with a professional and courteous demeanor
  • Strong problem-solving abilities and a proactive approach to addressing client needs and concerns
  • Ability to multitask and prioritize effectively in a fast-paced remote work environment
  • Proficiency in computer skills and experience using customer service software or ticketing systems
  • Empathy and patience in dealing with client inquiries and resolving issues to achieve client satisfaction
  • Passion for travel and a genuine desire to help clients create memorable experiences

Benefits:

  • Flexible remote work schedule with the ability to work from home
  • Competitive compensation package with opportunities for performance-based incentives
  • Ongoing training and support to enhance job knowledge and skills
  • Travel perks and discounts for personal travel opportunities
  • Opportunity to be part of a dynamic team and contribute to the success of a leading travel agency

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  • Seniority level

    Entry level

  • Employment type

    Full-time

  • Job function

    Other

  • Industries

    Internet Publishing

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