Crisis Communications Specialist

Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services.

We are looking for an independent, highly skilled and experienced communicator with strong verbal and written communication skills, with the ability to take complex information and communicate it clearly, concisely, and accurately without relying on technical or corporate jargon. Possess cross-functional perspective with the ability link the organization's managers, departments, goals, services, and employees as a communication liaison.

The Crisis Communications Specialist is responsible for the development and implementation of FCS communications for all regions. This role will report to the FCS Director. The Crisis Communications Specialist will be responsible for communication strategies, plans and execution, content creation and review, crisis communications, and maintaining the FCS communications archive and various relevant documentation.

Please note that due to the nature of this position, it is the expectation that this role will be Wednesday- Sunday with an on-call (nights & weekends) schedule.

How You Will Make an Impact:

• Provides real-time communications support in response to global crises.
• Develops communication plans and scenario playbooks relating to current events and crises with potential business impacts.
• Provides strategic guidance on communications approach relating to reputational impacts and employee experiences.
• Assist with stakeholder management and collaborate with global cross functional partners to align on communication goals, channel strategy, and messaging.
• Partner with internal and external communications teams to develop both proactive and reactive communications strategies.
• Develop and execute internal communication strategies that inform, connect, and engage employees and generate meaningful conversations
• Identify audiences and communications channels and tailor messaging with the appropriate tone and content
• Manage and lead projects received by the FCS team from cross-functional teams
• Execute new Communications project scopes and initiatives for teams, tracking and monitoring and action items accordingly
• Build partnerships with internal stakeholders and corporate communication teams to develop internal communications in advance of organizational initiatives and announcements
• Assist the team across the full spectrum of communications, including executive / leadership communications, crisis communications, general awareness communications
• Work in a variety of communications platforms: social media, emails, video, wiki, digital signage, etc.
• Work closely with the Communications Manager to support communications and additional initiatives where needed
• Lead the initiative to audit the current knowledge base systems and provide strategic recommendations for changes and improvements
• Write concise documentation including but not limited to the following: knowledge base, Wiki, processes, best practices, communications, and presentations
• Advise various Global Security teams on communications strategies, content development, and audience needs
• Identify intersection points across multiple projects and teams to maximize efforts and consolidate communication to reduce communication noise
• Create internal forms to collect information and kick-off internal tracking process for new project requests.
• Write and simplify processes and procedures into understandable language, workflows, and instructions
• Work collaboratively with various teams and disciplines to develop documentation that satisfies its intended purpose, within schedule and budget limitations
• Understand and apply context towards different content types, tailor content to best fit audience, and apply critical thinking to ensure that content meets standards
• Maintain working knowledge of other industry-standard platforms
• Be available 24/7 to respond to global crises

What You Will Need to Succeed:

• 3-5 years of experience as a Communications Specialist, Crisis Communications and/or Technical Writer
• Proficient in MS Suites to include Excel, Outlook, Word, and PowerPoint
• Editorial, copywriting, and/or analytics experience
• 2 years of experience with CAD, HTML, and wiki a plus
• Tableau experience a plus
• Direct project and process management experience
• Bachelor’s degree in English, Journalism, Engineering, Computer Science, Technical Communications or related fields
• Ability to quickly learn and master new technology
• Experience with document management and/or information architecture

Direct project and process management experience; ability to accomplish assignments and responsibilities.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

Compensation estimated Pay Range: $85.000 - $96000.00/Yr. USD Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.