We are looking to bring on board a Credit/Collections Supervisor to join our legal team in Minneapolis, Minnesota. This role involves supervising a team in a high-volume, consumer-oriented professional environment, monitoring performance, controlling inventory flow, and providing mentorship and motivation to staff assigned to our legal collections inventory.
Responsibilities
Overseeing a team involved in consumer-facing collections processes
Monitoring performance of the collections team, providing guidance, and ensuring adherence to Fair Debt Collection Practices
Managing the flow of inventory and ensuring efficient processes are in place
Utilizing accounting software systems and ERP Solutions, such as Great Plains (GPAC), IBM AS/400, for efficient team operations
Handling accounts receivable (AR) and billing functions to ensure smooth financial operations
Ensuring proper credit limit adherence of customers and managing third-party collections
Resolving customer credit inquiries and maintaining accurate customer credit records
Taking appropriate action to collect delinquent payments and manage debt collection processes
Regularly reviewing and updating collection processes to ensure efficiency and compliance
Collaborating with other departments to address and resolve billing and credit issues.
Requirements
Proficiency in Accounting Software Systems
Familiarity with ERP - Enterprise Resource Planning
Experience with ERP Solutions
Knowledge of Great Plains (GPAC)
Expertise in IBM AS/400
Understanding of Accounts Receivable (AR)
Experience with Billing Functions
Familiarity with Collection Processes
Knowledge of Credit and Credit Limit
Experience in Collections - Consumer
Familiarity with Third Party Collections
Understanding of Fair Debt Collection Practices
Experience in Debt Collection
Knowledge of Credit - Collections
Prior experience in a managerial role in the legal industry with a focus on credit/collections.
Strong leadership skills with the ability to oversee and guide a team.
Excellent communication and negotiation skills.
Ability to analyze financial data and create strategies based on findings.
Strong understanding of legal and ethical debt collection practices.
Proven track record in meeting and exceeding collection targets.
Ability to maintain confidentiality and adhere to data protection and company guidelines.
Bachelor's degree in Finance, Business, or a related field would be advantageous.
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