Community Manager

Good Sam Enterprises is seeking a Community Manager to lead the content strategy, user engagement, and business integrations for Good Sam’s Digital Community. Reporting to the Director of Loyalty Operations, this role will oversee both strategy implementation and day-to-day management of the Community, which has a dedicated member base of 400K+ individuals, some of whom have been active in the community's inception in 2003.

Roles and Responsibilities:

● Manage day-to-day operations of the Community, ensuring a positive user experience and adherence to community guidelines

● Craft content strategies for identified audience segments, based on Community analytics and user insights

● Develop the Community marketing calendar, focusing on user acquisition and engagement

● In partnership with the Loyalty Operations team, create unique experiences for Loyalty Members within the platform

● Collaborate with Digital Product, Marketing, and other cross-functional teams to manage Community initiatives and integrations

● Be the Enterprise expert on digital communities and emerging industry trends

● Generate weekly, monthly, and quarterly reporting for key stakeholders and partners

Qualifications:

• Hybrid Role; ability to commute to the Chicago, IL office 2-3 days a week
• Bachelor’s degree in Marketing, Communications, Advertising, or similar field
• Khoros platform experience
• 3+ years of Community Management experience of communities of 50K+ users
• Strong presentation skills, content and design skills are a plus
• Strong project management skills; ability to work on multiple projects simultaneously across multiple workstreams
• Self-directed with excellent communication skills, capable of engaging with a wide range of audiences in a fast paced environment
• Passion for digital marketing, combining creativity and analytics to deliver the right messages to our members.