The Commercial Maintenance Manager is responsible for working closely with the Director of Landscape, account managers and departments to ensure comprehensive customer service, effective operations, and long-term sustainability of the department. You drive the team’s efforts to develop business opportunities and drive all sales, including maintenance contracts and enhancements. You will lead account managers by offering clear and consistent communication and provide guidance with goals and priorities. You set the standard for client interactions by developing strong relationships, with frequent communication, developing mutual trust and meeting or exceeding client expectations. Your team will demonstrate proactive management of client sites by conducting site inspections and communicating suggestions or issues to the client in a timely manner. You thoughtfully participate in staff development, recruitment, and training of new team members. You will train, develop, and celebrate the successes of the team.
You live & share your passion for genuine hospitality in your commitment to our vision, mission, and values. You ensure your teams work in concert with other departments to provide the highest level of quality and satisfaction. You set the tone with your strong ethics and by consistently upholding and ensuring compliance with departmental procedures, including standards for quality, timing, attendance, and appearance. You follow and ensure all Sea Island safety protocols are consistently met. You maintain situational awareness of your surroundings, keeping an eye on all areas for tidiness and any general maintenance issues, ensuring that all are corrected or reported immediately. You are generous with your support and help resolve any issues that arise in a timely and positive way, following up as needed. You are proactive in aiding when needed and are willing to help with other areas or duties as requested.
Job Requirements
Minimum 5 (five) years’ experience in Landscape industry, experience in similar role preferred
Bachelor’s degree in horticulture preferred
Strong communication skills in English, both written and verbal
Ability to present an effective sales presentation, both written and verbal
Physical strength, stamina and ability to maintain ongoing, prolonged physical activity throughout a scheduled day to include lifting 50 plus pounds
Must have the ability to work in an outdoor environment, including sun, heat, cold, wind, rain - comfort with noise levels, electrical, chemical and fume hazards
Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, stretch, bend, push, pull and walk for prolonged periods.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitality
Referrals increase your chances of interviewing at Sea Island Company by 2x