The primary responsibility of this position is to communicate with customers regarding past due accounts and to actively and persistently work to collect the full amount of payments due.
What's in it for you?
Thanks to our commitment to creating a supportive and engaged workplace culture, Gorilla Glue has been recognized as a top place to work for 14 years in a row. We offer competitive compensation packages, comprehensive healthcare benefits, and other perks and incentives to ensure our employees feel valued and supported.
Joining the Gorilla Glue family means being part of a team passionate about building strong brands and promoting a culture of excellence. As an employee, you'll be able to help create high-quality products and build brands that people love. Join us in an inspiring workplace where you can belong, grow, and make a difference!
What will your day look like?
Work with customers to collect payments due to the Company.
Provide necessary documentation including picking tickets, invoices, BOL’s, signed POD’s, etc., to customers, as requested.
Review credit reports and/or customer references to assess credit risk and recommend credit limits.
Process and send monthly statements.
Place calls/emails/portal service requests to customers to request status of payments.
Ability to log on and maneuver customer portals.
Maintain documentation to track status of correspondence with customers on past due amounts.
Assist customers with questions or concerns about their accounts receivable account.
Process credit card payments and apply to accounts.
Research orders on hold or over their credit limits.
Partner with the Sales Team on customer payment issues.
Complete any additional duties and projects as assigned by management.
Qualifications
What you bring to the table:
Education:
Minimum high school diploma or equivalent
5 years of credit and collections experience preferred.
Core Competencies / Skills:
Dun & Bradstreet, Credit Safe or other credit evaluation software is preferred.
Solid knowledge of computer systems including Outlook, Word, and Excel.
Great Plains and/or Oracle experience.
Calmness, ability to work well under pressure and in deadline situations.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Accounting/Auditing and Finance
Industries
Manufacturing
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