The Clinical Scheduler position is a direct report to the Clinical Operations Manager and is responsible for coordinating staff and client schedules by performing diverse related duties.
This is a full-time remote position - Eastern Time Zone preferred. Pay starting at $18/hr.
Coordinate and maintain daily, weekly, and monthly staff and client schedules for the delivery of autism services to our clients
Inform families and/or Behavior Interventionists of schedule changes and update systems accordingly
Find alternate coverage or alternate work for Behavior Interventionist and arrange for PTO coverage
Schedule make-up time to maximize contract fulfillment Participate in staff efficiency and contract fulfillment initiatives
General Office Support
Receive and respond to staff and client phone and email inquiries relating to scheduling
Answer scheduling questions from clients and staff and escalate to appropriate management staff as necessary
Reconcile billing operational and payroll reports
Meetings
Clinical Scheduler will be expected to attend regular meetings with the Clinical Services Scheduling Manager and participate in meetings with other departments as needed.
High School Diploma or equivalent; Bachelor’s Degree preferred
A minimum of three years customer service experience
Prior scheduling experience required (preferably in a healthcare setting or at an autism services provider)
Excellent customer service skills, self-motivated, self-starter, well organized and detail oriented approach to tasks
Proven customer service skills and experience handling heavy call volume
Proactive/proven ability to anticipate needs and respond appropriately and in a timely manner
Strong problem-solving and critical thinking skills
Excellent multi-tasking and prioritizing abilities
Strong written and verbal communication skills
Exceptional attention to detail
Expected to be available to work overtime, if required.
LEARN Behavioral offers competitive compensation, a comprehensive benefits plan, including 401(k), personal time off, paid holidays, and tuition reimbursement.
LEARN Behavioral is an Equal Opportunity Employer. Candidates must be presently eligible to work in the United States.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Health Care Provider
Industries
Mental Health Care
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