Clinical Application Analyst

Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay.

The Clinical Application and Training Analyst supports end-users with Erie's Electronic Health Record, Epic and related applications in ambulatory care, safety net setting. In this role, the Analyst assists EHRS Leadership with all facets of the maintenance and optimization of Epic and core modules including Wisdom, Healthy Planet, Patient Portal, and other associated technologies. The Analyst is the on-site application expert, end user training and support person, and technical support for testing and for maintaining member-managed components of the software. The Analyst plays a key role in training in the ongoing support and optimization of the use of Epic and other health information technologies, providing technical expertise and ongoing training and support for staff. This role is an implementation and support position for health applications and is a supporting member of the EMR Optimization Team. The Analyst demonstrates understanding of the EHR and EDR applications and how they can be used/built to support our care delivery processes.

At Erie, we are proud to provide competitive salaries, high-quality health care plans, generous time off benefits, retirement benefits, and more! Erie employees are eligible for Erie’s Full Benefits Package that includes Medical, Dental, Vision, Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee’s biweekly salary. Annual Paid Time Off: starting at 15 days of PTO, and 8 paid holidays. Competitive salary, annual merit increases, plus room for growth and career advancement.

Main Duties & Responsibilities

• Provides direct support to clinical operations and patient care teams to facilitate the introduction, acceptance, integration, and optimal use of the Epic application in the clinic.
• Provides daily support to Epic applications users through troubleshooting, coaching, and consulting.
• Coordinates and provides all necessary training to new clinic staff and providers (coordinate issuance of ID and password and provide go-live support) and partners with Leadership to identify team members needing support in optimization.
• Provides competency/efficiency training for existing users and supports upgrade training.
• For EMR, works collaboratively with clinicians and in concert with established EMR processes to manage requests for additions of diagnoses and procedure codes to the system. Manages the requestors expectations until request is satisfied.
• Other duties as assigned

Education

• 1 year of experience in Health IT with Bachelors degree or 3 years experience in Health IT with an Associates/AAS level of education or equivalent combination of education and experience in relevant HIT/EHRS role required.

Skills and Knowledge

• Experience working with and supporting Health Systems and teaching experienced and inexperienced EMR users or related technical concepts, required
• Experienced as a trainer/ educator for new users in HIT related systems, preferred
• Knowledge of the EPIC software and EMR integration into clinical workflows in all aspects of health care preferred
• Ability to visualize and understand complicated and diverse clinic workflows and how the EMR is integrated into all aspects of health care operations.
• Strong Internet connection, minimum MBPS 75 when working from home
• Must adhere to hybrid and on-site work schedule as required by department

The Erie Advantage Pledge: WORKING TOGETHER FOR WHAT MATTERS MOST

Erie makes a pledge that all current and future employees can feel confident that:

• Our mission, vision, and values unite us.
• Our voices matter.
• We do things well.
• Our inclusive culture promotes balance and belonging.
• We find our career sweet spot at Erie.