Centricity Research is a clinical research organization with over 35 sites, access to over 7.8 million patients and participants, and more than 150 active investigators across Canada and the United States. Our name, Centricity Research, signifies the fact that our organization has earned a position of prominence and importance within the industry. We are built on being customer-centric, meaning that our patients, physicians, and the pharmaceutical industry are each vital to everything we do. We build and nurture strong, trusting relationships with all audiences, whereby customer-centric thinking and practices are embedded within our company culture.
Centricity Research recognizes the following core values as being essential characteristics for individual and collective success:
Quality
Care
Be the Change You Seek
One Team
Grow for Good
Own It
POSITION SUMMARY
Centricity Research is seeking an experienced, dynamic, and well-connected Chief Growth Officer. This executive will report directly to the Chief Executive Officer and will be responsible for elevating our market presence to drive revenue and an excellent patient experience. The CGO will leverage their extensive network to turn business relationships, partnerships, and opportunities into successful sales channels for Centricity. The CGO will use a strategic mindset across multiple departments to create a connected and passionate team who successfully drive business development, marketing, and patient recruitment activities to achieve Centricity’s growth and financial goals.
ESSENTIAL RESPONSIBILITIES / DUTIES
The CGO will be responsible for designing strategies, creating processes and programs, and leading the following key areas: Strategic Partnership Development, Client Engagement, Performance Optimization, Brand Development/Repositioning, and Strategic Planning and Execution through these activities:
Lead and shape a team of experienced growth leaders to passionately achieve the organization’s goals and their individual quotas
Lead the Exec Director of Marketing in developing and executing against organizational growth goals, marketing strategy and lead generation initiatives, including managing our website, events, thought leadership, client and prospect outreach
Lead the Patient Recruiting and Call Center operations team to provide the best patient experience while exceeding study enrollment targets ahead of schedule
Guide a team of sales operations and strategic client advisors, led by the Exec Director of Business Development, through the operations of sales development, including the management and leadership over our CRM solution, Devana and Salesforce
Develop and support the go-to-market strategies and solution innovation for all therapeutic areas and all phases of clinical research
Build, track, and improve key customer life cycle metrics such as LTV/CAC, customer retention, marketplace reputation, etc.
Collaborate with other members of the Senior Leadership Team to continue to make Centricity Research a great place to work where we achieve our mission and vision with a “One Team” culture. This will include being a role model for our company values
Be a thought leader internally to the CEO, Board, and other key executives, and externally in the Industry
Foster and champion an agile, customer-driven, and servant-oriented work environment with peers and team members across the organization
The Chief Growth Officer Is a Highly Collaborative Position That Will Interact With The Broader Leadership Team At Centricity Research To Achieve Defined Financial And Organizational Objectives. In Partnership With These Individuals, The Chief Growth Officer Will Tactically:
Collaborate with the CEO and other key executives to prepare, validate, execute and be accountable to the strategy and financial targets of the organization, including the infrastructure necessary to realize targets
Achieve quarterly and annual sales quota, in addition to the goals of the company and team
Collaborate with key executives to formalize the deployment of market-facing activities, quarterly and annual planning, and other key initiatives
Serve as an internal strategic resource to client accounts
Nurture internal relationships and position team members for success
Drive EBITDA, Net Revenue, and Gross Revenue, and unparalleled customer and patient experience
EXPERIENCE
Required:
Relevant academic background/Undergraduate degree
Proven track record of success in developing, executing and achieving growth strategies for healthcare organizations
Background in sales, marketing, and digital patient acquisition required
Minimum of 15 years of progressive post-graduate business experience (preferably a blend of healthcare leadership, sales, marketing and/or consulting)