FLSA: Non-Exempt; Full-time Supervisor: ICMS Program Manager
Pay Rate: $22-$25 per hour Revised: 9/22/2022
Summary
Under the direction and supervision of the Program Manager, the Intensive Case Management Services (ICMS) Case Manager will be responsible for providing intensive case management services for clients (homeless/chronically homeless) receiving services under the Department of Health Services Housing For Health program. This position will have the overall responsibility for the following job functions:
Essential Functions
Must know, understand, and be able to articulate the mission, vision, and core values of HOPICS
Obtaining and maintaining a working knowledge of all HOPICS programs and their eligibility criteria
Critical thinking
Identify and report all hindrances to client success
Attend all programs, departments, and funding-specific meetings and training as required or needed
Attend division-wide meetings and training as needed or required
Ability to understand and carry out oral and written directions
Responsible for providing intensive case management to a caseload of 20 clients
Provide a range of supportive services (service planning; housing and rental assistance, housing search and location, linkages to health, mental health, substance use disorder services, and legal services, benefits establishment, transportation, basic needs (food, clothing, hygiene), crisis management, eviction prevention, life skills, etc.) transitioning from homelessness to permanent housing
Structure individual service plan to client’s need (including what steps are needed to achieve client goals)
Conduct outreach to potential HFH recipients
Must link all HFH clients to the SPA 6 CES system
Administer & screen all cases using the VI-SPDAT
Conduct a new psychosocial using an Addictive Severity Index tool every 3 months
Update individual service plan no less than 1x every 3 months (maybe sooner depending on how soon the goals are accomplished)
Must meet with clients face-to-face no less than once a month
Must conduct 90% of all services in the field and 10% in the office
Monitor and follow up with clients on an ongoing basis (throughout the life of the HFH subsidy)
Educate clients on tenants’ rights and responsibilities
Collaborate effectively with all DHS staff, HACLA, and Brilliant Corners
Work with property management staff to address issues as they arise
Assess client satisfaction on a continual basis
Understand and accurately articulate the HUD definition of homelessness and chronically homeless
Understand and be able to articulate services provided through the SPA 6 CES
Facilitate internal referrals and/or appointments within HOPICS and coordinate services with other HOPICS programs
Coordinate with project-approved treatment providers as identified in Service Planning Area 6 as needed
Some evenings and weekends are required
Perform any other appropriate responsibilities as assigned by the ICMS Program Manager
Maintain accurate files/records on activities, and client services in compliance with HIPAA, CFR 42, and other funding requirements for auditing purposes
Attend meetings associated with other projects as assigned by ICMS Program Manager for Community Services
Maintain appropriate boundaries with staff, clients, and community partners
Represent the Agency in a professional manner at meetings and community events
Responsible for coordinating transportation for participants using Agency vans as needed
Provide benefits counseling and support to secure public and private benefits
Other duties as assigned
Minimum Qualifications – Knowledge, Skills, And Abilities Required
Bachelor’s degree from an accredited university OR Two years experience working in the social service field
If in recovery, a minimum of three (3) years of being drug and alcohol-free is MANDATORY
Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds
Verification of Employment Eligibility and Background Clearance
Ability to communicate effectively, both written and orally
Valid driver’s license and reliable transportation
Current proof of Auto Insurance is required
TB test required (Not more than (3) months prior to or (7) days after the date of hire and renewal annually thereafter
CPR and First Aid Certifications are required within 30 days of employment with the company
Basic computer word processing skills are required
Ability to understand and carry out oral and written directions
Working knowledge of Excel, HMIS, and other database programs is desirable
Knowledge of various community-based treatment providers is desirable
Supervisory Responsibilities
This position does not have any supervisory responsibilities.
Environmental Conditions (Working Conditions)
The environment for this position is office and field-based
Must be able to work in an environment with many priorities, busy, and fast-paced
Must be able to problem solve, and adapt to changes that are unpredictable
Must be able to work with highly aggressive clients
Must be able to work in various shelter environments
Exposed to highly aggressive clients: must communicate too many sources including courts and outside community agencies: sometimes noisy, loud, and disruptive clients
Physical Requirements
In the course of performing this job, the incumbent typically spends time sitting, standing, walking, speaking, thinking, listening, and carrying (20 lbs). Must sit at the computer for data entry and reports: sometimes spend time driving and walking and carrying equipment/files/charts. Assisting clients with moving their personal belongings. Speak to staff and outside agencies in public meetings and Provider Meetings. Represent the Agency in a professional and positive manner.
Mental Requirements
The incumbent in this position must be able to accommodate any/all of the following:
Uncontrollable changes in priorities/work schedules;
Relate to other people beyond giving and receiving instructions; and
Exposure to inappropriate behavior and language of others
Must be able to handle any/all of the following: interruptions, changes in priorities/work schedules; be able to process information, think, and conceptualize. Perform simple, repetitive, complex, or varied tasks
Comprehend and follow instructions
Maintain a work pace appropriate to a given workload
Relate to other people beyond giving and receiving instructions
Effectively influence people on a consistent basis
Make generalizations, evaluations, or decisions without immediate supervision
Accept and carry out responsibility for direction, control, and planning
Communicate information to callers; Research material to answer caller's questions; Respond cheerfully to callers
Special Service for Groups is an Equal Opportunity/Affirmative Action Employer
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Internet Publishing
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