Cable Technician
The Cable Technician will be responsible for diagnosing and providing technical solutions for cabling, communicating endpoints and responding to end user inquiries. In this role, the Technician will serve as a support function for customer concerns and issues related to computer systems.
This full-time position requires a physical presence at the worksite.
Responsibilities
This full-time position requires a physical presence at the worksite.
Responsibilities
- Initiates and investigates service requests/problem incidents
- Responds to requests and diagnose technical problems surrounding cabling implementation and repairs
- Documents, tracks, and monitors issues to ensure a timely resolution
- Troubleshoots technical issues and works with SMEs to resolve them
- Tips, repairs and installs fiber, CAT5/6 and Coax cables
- Works with System Administrators to ensure services/incidents are completed
- Creates, disables and unlocks user-accounts
- Provides an outstanding customer service experience in a variety of circumstances across all organizational levels
- Performs other tasks as required by OSC and the Government contracting office
- High School diploma or equivalent
- Must be DoD 8570 certified at the IAT-Il / IAM-Il level (Minimum Security+ certification). Please refer to the website: https://public.cyber.mil/cw/cwmp/dod-approved-8570-baseline-certifications/.
- Minimum of five (5) years’ experience working in the IT field supporting cabling functions
- Must have prior experience with network cable patching and copper RJ45
- Must have prior experience working with fiber network cables and UNICAM terminations
- Demonstrated ability to communicate orally and in writing, and displays a positive customer service attitude
- Prior experience with cable management
- Strong written and verbal communication
- Ability to multi-task
- Prior experience with cable management
- Must have and maintain a Top-Secret personnel clearance and must be eligible for a TS/SCI
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Strategy/Planning and Information Technology -
Industries
IT Services and IT Consulting
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