Associate Project Manager - Customer Service

Advantage Technical is seeking a talented and passionate Associate Project Manager for our great global client in West Sacramento, CA. This would look fantastic on your resume as you'll gain valuable experience! Do you have what it takes?

Contract Length: 12 months

Pay Rate: $27.50/hr

Key skills: Customer Service, Communication, Strong understanding of regulatory compliance and HIPAA, knowledge of medical terminology

Onsite? 100% onsite, M-F 8am-5pm

Minimum Qualifications:

• Associates (AA or AS) degree.
• One year experience and/or training; or equivalent combination of education and experience in related field.
• Minimum of 2 years Customer Service experience required.
• Successful candidate will have strong skills in the following areas: written and verbal communications, interpersonal cross functional team-based interaction, organizational and detail orientation, analytical, planning, and problem solving. Should also be intellectually curious and results oriented.
  
  
  

Job Responsibilities:

• Ensure customer satisfaction throughout laboratory processing. Communicate with customers and accurately resolve issues.
• Primary customer contact for clinical, pharma and clinical trial testing.
• Ensure all customer needs are met from kit and sample delivery to final reporting and end of testing deliverables.
• Maintain a complaint log documenting any customer issues and notify senior leadership of all perceived issues and complaints.
• Ensure that policies and procedures in Client Services reflect current practice.
• Maintain accurate bills and reimbursement records for all clinical samples.
• Maintaining accurate logs representing current samples in for testing
• Perform Quality checks on all deliverables to customers. Partner with other employees to ensure second QC checks when required.
• Training other client services personnel as required.
  
  
  

Skills:

• Demonstrated proficiency in computer skills, such as: Word processing, Excel and information systems
• Comfortable working in various database systems
• Excellent verbal and written communication skills
• Strong understanding of regulatory compliance and HIPAA
• Knowledge of medical terminology
• Positive attitude and the ability to adapt and be flexible in a fast-paced and evolving work environment
• Experience with data management, manipulation and reporting
• Comfortable with change and shifting priorities Exact Shift - M-F 8am-5pm Fully Onsite
  
  
  

The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee.

The range listed is just one component of the total compensation package for our employees. Based on the details of your position, we provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays. Other rewards may include short-term incentives and paid time off.

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About Advantage Technical

With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing – delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit AdvantageTechnical.com.

Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.