Associate Director, Business Operations

AT A GLANCE

RVOH is seeking an Associate Director, Business Operations of Health Systems to manage initiatives across our growing portfolio of businesses. This individual will take on a generalist role focused on strategic client projects and analytics to measure both marketing and product performance enhancing the relationship and capabilities. Your charge will be to improve operational efficiency while pursuing strategic growth opportunities.

Where You’ll Be

To prioritize togetherness, culture, and accountability, RVO Health operates on a hybrid in-office work schedule. We expect employees to work from our South Charlotte office Tuesday, Wednesday and Thursday each week. You are welcome to work remotely Mondays and Fridays if you wish.

1101 Red Ventures Dr Fort Mill, SC 29707

What You’ll Do

• Support RVOH priorities across the scope of business operations, business development, and partnership development
• Directly manage a team as well as influence and lead cross-functional teams to achieve client business goals and maintain strong working relationships with external stakeholders.
• Gain hands-on experience in operations, digital marketing, finance, and strategy that will help you succeed as a general manager
• Become the point person for client financial and operational performance, understanding key levers and ways in which we can drive impact and able to communicate performance to stakeholders across the business
• Work directly with senior leadership to design and execute overall strategy to drive profitable growth of the business
• Optimize value and retention of existing clients through product performance
• As necessary, facilitate the resolution of client escalations and prioritize client/market needs appropriately.
• Serve as product expert and business decision maker.
• Align stakeholders, set the product roadmap, prioritize features, build consensus, and coordinate product schedules with marketing and engineers to ship high-quality experiences.
• Own and write product specifications and user stories.
• Lead and collaborate on launch and go-to-market coordination and collaboration
• Foster a culture of testing, data-driven decision making, and accountability for metrics and results.
  
  

What We’re Looking For

• 4+ years of business services, product and / or digital operations and marketing experience. Healthcare experience a plus
• A willingness to dive deep into segments of the healthcare and / or digital media markets. Experience or interest here would be a plus. 
• A continuous improvement mindset and a track record of driving positive change in prior experiences
• A self-starter with a positive attitude that is excited at the prospect of operating in an ambiguous, dynamic environment
• A talent for inspiring others — getting individuals and teams to embrace change by sharing new perspectives, pushing people to take on new challenges, and understanding what motivates individuals to do their best
• Strong project management and prioritization skills along with a hands-on approach to leadership and client management
• Confidence managing day-to-day operational P&L; ability to understand key trends, areas of opportunities and prioritize greatest areas of impact
• Strong communication and presentation skills, written and verbal
  
  

Pursuant to various state Fair Pay Acts, below is a summary of compensation elements for this role at the company. The following benefits are provided by RVO Health, subject to eligibility requirements.

• Starting Salary: $110,000 - $130,00
• *Note actual salary is based on geographic location, qualifications and experience
• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Paid Time Off
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
  
  

Who We Are

Founded in 2022, RVO Health is a new healthcare platform of digital media brands, services and technologies focused on building relationships with people throughout their health & wellness journey. We meet people where they are in their personal health journeys and connect them with both the information and the care they need. RVO Health was created by joining teams from both Red Ventures and UnitedHealth Group’s Optum Health. Together we’re focused on delivering on our vision of a stronger and healthier world.

RVO Health is comprised of Healthline Media (Healthline, Medical News Today, Psych Central, Greatist and Bezzy), Healthgrades, FindCare and PlateJoy; Optum Perks, Optum Store and the virtual coaching platforms Real Appeal, Wellness Coaching, and QuitForLife.

We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.

RVO Health is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at RVO Health is based solely on a person's merit and qualifications.

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodations@rvohealth.com.

RVO Health Privacy Policy: https://rvohealth.com/legal/privacy