Spiegelworld creates genre-defying live entertainment destinations, combining smash-hit shows with one-of-a-kind cocktail and dining experiences, powered by the world’s most talented artists and artisans and devoured by savvy, seen-it-all adult audiences.
Founded in 2006, Spiegelworld is a community of 700+ organizers, agitators, dreamers, doers, insiders, outsiders and iconoclasts of every flavor, on a mission to make the world a more art-filled, inspired and playful place, one unforgettable memory at a time.
About The Role
Spiegelworld is looking for an Assistant Venue Manager to join the team at our brand new production, DiscoShow, located at the LINQ in Las Vegas. It is the primary responsibility of this position to assist in running the day-to-day front of house operations for show. This position will facilitate managing a high-energy venue with supervision of the usher team to deliver seamless guest experiences, promoting a positive and safe work environment. The ideal candidate should be comfortable being hands-on and active on the house floor with both guests and staff. This role reports to the Director of Venue Operations.
Responsibilities
Assist in front of house operations including the execution of safety, cleanliness, and operational protocols to create memorable guest experiences.
Implements customer service standards including the assistance in resolving guest concerns and questions.
Being visible in the operation, actively participating in service and daily operations.
Motivating and coaching employees to established cultural and core work standards are met.
Conduct daily, weekly, and/or monthly meetings with the front of the house employees.
Take ownership of guest concerns and requests while acting decisively to ensure guest satisfaction when issues occur.
Performing pre- and post-service checks.
Ensuring adherence to policies and procedures, setting the standard for excellence in the venue.
Monitoring and tracking inventory and preparing weekly and monthly orders as necessary.
Perform open and closing procedures.
Monitor risk management as it pertains to the venue such as employee and guest safety, loss prevention, emergency situations, and the proper handling, reporting, and investigating of accidents.
Work well with a team to keep an upbeat, fun, and safe workplace.
Take the initiative to complete tasks independently.
Other duties as assigned by the managing director.
The responsibilities of this position may change from time to time. Spiegelworld reserves the right to add or delete duties and responsibilities at the discretion of the company. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
What You Bring
At least three (3) years of related experience with a minimum of two (2) years in a leadership role.
Ideal candidates will have worked directly in the entertainment or performing arts industries.
High School diploma or GED. A bachelor’s degree is a plus.
Positive, engaging personality, and professional appearance.
Exceptional interpersonal, listening, and communication skills.
Ability to enforce company policies.
Strong work ethic with flexibility to work nights, weekends, and holidays.
Proven people management, motivation, and development skills to be an inspirational leader to your team.
Passion for ensuring you and your team deliver the highest standards consistently and ensuring that the guest is at the center of the experience.
Exceptional work ethic, strong attention to detail, and a collaborative attitude.
Must have or obtain a TAM card.
Must be at least 21 years of age and have valid work authorization for the US
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed in a high volume professional foodservice and theater environment.
Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate to high.
Ability to stand and walk for long periods of time
Lift up to 35 lbs
Walk up and down stairs within venues connecting multi-level operation
Type on a keyboard and remain standing before a computer monitor for extended periods of time.
What We Offer
Spiegelworld is proud to offer a comprehensive compensation and benefits package to our eligible full time and part time employees that is designed to elevate your experience.
We prioritize your well-being with 100% employer-paid health coverage
Generous vacation and paid time off, including holidays
Fuel your growth with professional development funding
Embrace the chance to make a difference through paid time off for community service
Secure your future with a 401k and matching contribution
Enjoy employee discounts on diverse goods and services.
IDEA
All Spiegelworld employees participate in deepening the organization’s commitment to becoming an inclusive and accessible organization by participation in IDEA. Standing for Inclusion, Diversity, Equity, & Accessibility, the Spiegelworld IDEA program is an internal culture program that serves as the foundation of our lifelong commitment to antiracism within our company and the greater entertainment and hospitality circles we participate in.
Each employee is responsible for conducting their work in an equitable manner and our staff works together to continue to learn about anti-racism, practice harm prevention, and support the greater communities we work in.
Please visit our website to learn more about our Statement of Inclusivity and Commitment to Anti Racism.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Entertainment
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