Johns Hopkins Carey Business School’s Global Marketing and Communications department is seeking an experienced web professional for the position of Assistant Director, Web Strategy and Analytics to lead the Carey web (carey.jhu.edu, blog and Dean’s Impact Report) strategy, development, and execution to ensure an advanced and competitive web presence in the higher education field. The Assistant Director is a critical role in the organization as it will serve as the strategic lead for the school website with the goal of driving traffic and increasing site engagement to ultimately lead to increased Carey brand awareness and increased enrollment. This role is expected to inform web strategic decisioning with the goal of a seamless user experience for prospects, current students, faculty, alumni, and more. The incumbent must be able to work with both Carey’s current primary Content Management System (CMS) platform Drupal and secondarily WordPress to support our blog and annual report microsites. In addition, this role will be responsible for identifying, leading and executing large-scale web projects and initiatives to further advance Carey’s web presence. Reporting to the Sr. Director of Integrated and Digital Marketing, the Assistant Director will work interdepartmentally across Carey Business School and JHU at large. It is critical the individual in this role is able to work with a variety of stakeholders, both internal and external, including coordination of efforts with both Carey’s IT, JHU IT and our contracted agency partner teams.
The Assistant Director is expected to not just develop and present web strategies and plans, but also report regularly on key site performance, engagement and usage metrics. Quarterly reviews of progress made against recommended strategies throughout the fiscal year. This role will have day-to-day management over the external digital agency relationship. In addition, they will oversee a full-time direct report and a part-time external contractor. The Assistant Director Web Strategy and Analytics will own and lead Carey’s search engine optimization (SEO) strategy, optimization suggestions and implementation for enhanced content discoverability. They will also lead tracking web performance via web analytics tools such as BrightEdge, GA4, Crazy Egg, and others in order to provide informed data-driven recommendations to all departments including Senior Leadership.
Specific Duties & Responsibilities
Web Leadership 50%
Lead overarching strategic vision (including strategy, research, project roadmap, and requirements) for the Carey website and execution of all major web projects spanning design, development, implementation and optimization.
Supervise, develop and provide day-to-day guidance to one full time Website Coordinator.
Manage day-to-day relationship with external digital agency for maintenance, specific requests, site initiatives and analytics.
Develop a structured protocol for monthly content updates throughout the site, across departments aligning with best practice for SEO and user discoverability.
Ensure each Carey department has a Web Editor and are consistently trained in alignment with best web practice (UX, SEO, etc.).
Maintain and enhance Carey’s overall web presence through managing overall site health including accessibility, page speed and consistency in page design and layout
Conduct research as needed in user groups for specific digital initiatives.
Promote programs and Carey initiatives throughout web presence.
Lead the integration of any new third-party feeds into the website as necessary (ex. Marketing Automation tools, 25Live, Salesforce, etc.).
Search Engine Optimization Leadership 25%
Be current on overall best practice in SEO strategy, content delivery and general UX trends.
Serve as the SEO lead and subject matter expert to advise teams in marketing and other departments on current and future SEO trends and best practices.
Apply SEO knowledge and best keywords to enable great performance across Carey website and digital properties.
Monitor quality, click-through rates and conversion rates across accounts.
Analytics & Reporting 20%
Generate web analytics reports on a consistent basis to track user engagement and overall site usage to help inform upon future web needs and assess budgetary decisions
Maintain Carey’s Google Analytics account, providing monthly reports on activity and engagement
Make web optimizations and site roadmap recommendations based on web traffic data analysis and reporting; data informed decisioning is critical
Conduct as needed assessment of competitor web trends and present recommendations to leadership
Other duties as assigned 5%
Special Knowledge, Skills & Abilities
Excellent communication skills, both written and verbal, including the ability to present to senior leadership.
Knowledge of HTML and CSS.
Strong creative and critical thinking skills.
High degree of proficiency in editing and organizing content for digital media to be more discoverable.
A proactive, problem-solving mindset is key to success. This individual needs to be able to self-motivate with minimal direction and be comfortable working in an ambiguous environment.
Project and/or project management skills are preferred.
Ability to work autonomously in the areas of broad-based web content development and organization, graphical presentation, web traffic and reporting.
Ability to work independently in a fast-paced environment, to include managing multiple concurrent projects and priorities, organize workflow, and meet deadlines.
Outstanding ability to work collaboratively with multiple stakeholders both internally to JHU and externally with agency and 3rd party partners. They must be a team player understanding the need to build consensus.
Must possess a strong working knowledge and/or experience with the following: Drupal, WordPress, BrightEdge, Google Analytics and Microsoft Office suite software such as Word, Excel, Outlook, and PowerPoint; Adobe Creative Cloud including Photoshop.
Minimum Qualifications
Bachelor's Degree in Fine Arts, Graphic Design or other related field.
Four years related experience.
Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
Bachelor's Degree in appropriate specialization such as information systems, marketing, management.
Seven plus years of successful experience in web development, content management and/or marketing and communications Two plus years of successful experience managing staff and/or leading a team.
Must have strong experience working with a variety the following platforms and tools at a minimum: Drupal, WordPress, JIRA, BrightEdge, GA4 and SiteImprove
Classified Title: Website Designer
Job Posting Title (Working Title): Assistant Director, Web Strategy and Analytics
Schedule: Monday-Friday 8:30-5:00 with some evenings and weekends possible
Exempt Status: Exempt
Location: Hybrid/JH at Harbor East
Department name: Marketing & Communications
Personnel area: Carey Business School
Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.
Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.
Vaccine Requirements
Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.
The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Hybrid: On-site 3-4 days a week
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Marketing, Public Relations, and Writing/Editing
Industries
Higher Education
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