Assistant Business Office Director

Job Summary/Position Overview

The Assistant Business Office Manager is responsible for assisting the Business Office Manager with all business office and HR functions in the community including revenue cycle management, accounts payable, personnel and office administration. Developing and maintaining an organized system to meet time sensitive deadlines is a top priority, as is maintaining a high level of customer and staff satisfaction and a safe environment for residents and staff. The Assistant Business Office Manager complies with all local, state and federal regulations.

Success In This Role Is Measured By

• Working with the Business Office Manager to accurately meet time sensitive deadlines for billing and collections, payroll, and accounts payable
• Working with the Business Office Manager to maintain a clean accounts receivable aging
• Working with the Business Office Manager to streamline hiring and orientation processes with accurate and complete documentation
• Achieving a high degree of resident, family and employee satisfaction
  
  

Key Duties and Responsibilities

• Maintain accurate information in the community’s billing system, including census, level of care fees, ancillary fees and rental rates.
• Process accounts payable according to the company’s standards.
• Process payroll and maintain employee files according to the company’s standards.
• Assist with hiring and orientation process across all departments, including assistance with tracking all ongoing training requirements.
• Assist with employee evaluations and counseling actions.
• Understand the community’s regulatory requirements and maintain compliance with local, state and federal standards that impact the business office and HR functions.
• Maintain excellent communication with residents, families and staff and manage concerns as needed.
• Follow the Arbor Service Way and ensure that the community’s culture attracts and supports excellent employees.
• Collaborate openly with corporate partners.
  
  

Minimum Qualifications

• At least one year of experience in accounting, financial management or customer service.
• Excellent communication and organization skills. Proficient in Excel, Word, and e-mail. Proven ability to work unsupervised and to prioritize and manage multiple assignments.