Assistant Branch Manager

Scott Credit Union is looking to hire a full-time Assistant Branch Manager to join our amazing Highland branch team! This Assistant Branch Manager position works Monday – Saturday (Saturday rotation as scheduled), with varied hours and schedule depending on operational needs.

Purpose, Mission, Vision, Values

At Scott Credit Union, we are committed to upholding our purpose, mission, vision, and values. Our Purpose guides everything we do as an organization and is supported by our actionable Mission, Vision, and Values. If our chosen purpose, mission, vision, and values resonates with you and you want to find meaning in your work, we hope you will apply to become a part of our team!

Purpose

To be with our members through every phase of their financial journeys, providing financial solutions that support them, their families, and their communities.

Mission

Members. Value. Community.

Vision

Building Better Financial Futures.

Values

Accountability - we take pride and ownership in all we do.

Diversity - we are committed to fostering a diverse, equitable, and inclusive work environment.

Growth - we encourage the professional development of our employees.

Integrity - we maintain the highest ethical standards.

Service Excellence - we are devoted to continuously "WOW"ing our members and colleagues through the 3e Promise.

Why You Should Join Our Team

Scott Credit Union is a recipient of the St. Louis Post-Dispatch Top Workplaces Award 2023, the tenth time since 2012. This year, SCU was recognized as one of the Top Workplaces for our dedication to our people-first culture. The Top Workplaces award highlights SCU’s commitment to creating a positive and supportive work environment, where employees thrive and contribute to the organization’s overall success. Our team is our #1 priority, and we are proud to offer great benefits and perks, such as 11 paid holidays, competitive paid time off (PTO), Short-Term Disability (STD) that includes maternity leave, 401k with employer match, medical, dental, vision, and other insurance options, educational reimbursement program, employee assistance programs, opportunities for career advancement, casual “dress for your day” dress code, a positive team-oriented culture, and much more! A comprehensive benefit guide with a full list of our benefits can be found on our career page, scu.org/careers/ .

The Day to Day as an Assistant Branch Manager

Responsibilities

Assistant Branch Managers are responsible for the day-to-day operations of their branch and ensure the branch’s success in the Branch Manager’s absence. This includes working with employees to ensure exceptional member service is offered, members are educated on SCU products and services, tasks are completed, and the branch runs efficiently. A typical day will look like:

• Providing prompt, professional, helpful, knowledgeable, and courteous member service
• Investigating member concerns and researching and finalizing resolutions
• Developing plans and schedules for the efficient use of branch office staff, materials, machines, and technological equipment
• Carrying out supervisory responsibilities, including training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems, seeking management’s assistance when necessary
• Ensuring that all branch staff are performing their responsibilities with full knowledge and practice of compliance regulations, internal controls, and security procedures
• Setting clear expectations for employee performance and responsibilities, coordinating work and procedures, evaluating progress, and providing feedback
• Ensuring timelines and accuracy of branch reporting and assigned tasks. Reviewing and researching errors and ensuring accountability of those involved as well as recognizing training and coaching opportunities
• Coaching, leading, and motivating branch employees to reach sales/service goals, providing training where applicable
• Promoting employee participation in cross sales of products and services, including referrals to mortgage, business lending, and retirement and investment services
• Ensuring that the branch image is favorable, reflecting a sound and secure financial institution that employs prudent housekeeping procedures, safety measures, and provides a pleasant atmosphere for members
  
  

Are You a Good Fit?

Ask yourself the below questions to help determine if this job is the right fit for you.

• Do you enjoy engaging with people and providing exceptional customer service?
• Are you passionate about leading, coaching, and motivating others?
• Do you thrive in a fast-paced environment?
• Are you detail-oriented and like working with numbers?
• Do you enjoy working in a diverse environment with diverse members?
• Do you take pride and ownership in all that you do?
• Are you looking for a job where you can develop professionally?
  
  

If you answered yes to these questions, we hope you apply!

To Be Considered, You’ll Need

• A High School Diploma or GED
• Three years of diversified experience working in a customer service environment or a financial institution
• Personal computer experience, including Microsoft Office products
  
  

Preferred Qualifications That Could Set You Ahead

• Two years of supervisory experience
• Two years’ experience providing financial services and deposit products in a customer service environment
• Loan and deposit regulations experience
  
  

Pay Range

• The typical pay range for this role is: $21.00- $27.50 hourly
  
  

Are You Ready to Join Our Team?

If this sounds like the right opportunity for you, we hope you apply today! If selected as a candidate, next steps may include a phone interview to go over the basics and/or an in-person interview to learn more about your experiences and qualifications.