Airline Lounge Club Attendant
HNL Airlines Club Attendant
- Have a passion for guest service and hospitality?
- Looking for a dynamic place to start a career?
- Open to a world of possibilities and growth?
- Start here, create a career that you own, and join our team.
- Complete and pass HNL's TSA badging process.
- Obtain a valid HNL Security ID/Badge.
- The Banquet Support – Wait Staff will provide prompt and courteous service to all customers.
- Provide customers with efficient and attentive service while exceeding the customer’s expectations.
- The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position.
- These responsibilities may differ among accounts, depending on business necessities and client requirements.
- Greets and seat customers.
- Presents customers with menus.
- Serves food to customers at a limited number of tables, using proper rules of etiquette.
- Makes appropriate meal and beverage suggestions and answers questions regarding food preparation.
- Writes a food check and/or memorizes the order.
- Relays the order to the kitchen.
- Accepts payment, refers customers to the cashier, or operates the cash register.
- Cleans and sanitizes workstations and equipment and assists in clearing and resetting tables.
- May carve meat, fish, or poultry and/or prepare flaming dishes and desserts.
- May carry and distribute supplies and equipment.
- May assist others in the preparation of food and properly store food.
- May total bills and may be asked to respond to complaints regarding food or service.
- May operate dishwasher or assist with washing dishes, glassware, silverware, utensils, pots, and pans.
- May assist with stocking food inventory.
- Attends all allergy and foodborne illness in-service training.
- Complies with all Sodexo HACCP policies and procedures.
- Reports all accidents and injuries in a timely manner.
- Complies with all company safety and risk management policies and procedures.
- Participates in regular safety meetings, safety training, and hazard assessments.
- Attends training programs (classroom and virtual) as designated.
- May perform other duties and responsibilities as assigned.
- Willingness to be open to learning and growing.
- Maturity of judgment and behavior.
- Maintains high standards for work areas and appearance.
- Maintains a positive attitude.
- The ability to work a flexible schedule is helpful.
- Must comply with any dress code requirements.
- Must be able to work nights, weekends, and some holidays.
- Attends work and shows up for scheduled shifts on time with satisfactory regularity.
- High School diploma, GED, or equivalent experience.
- 0 to 1-year related experience.
- Presents self in a highly professional manner to others and understands that honesty and ethics are essential.
- Ability to maintain a positive attitude.
- Ability to communicate with co-workers and other departments with professionalism and respect.
- Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers, and client representatives.
- Ability to use a computer.
- Ability to listen carefully to their customers’ orders, explain drink and food items, and make menu recommendations.
- Ability to provide clear directions and respond accordingly to employees.
- Close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus, with or without corrective lenses.
- Significant walking or other means of mobility.
- Ability to work in a standing position for long periods of time (up to 8 hours).
- Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds.
- Generally in an indoor setting; however, may supervise outside activities and events.
- Varying schedule to include evenings, holidays, weekends, and extended hours as business dictates.
- While performing the duties of this job, the employee is primarily in a controlled, temperate environment; however, may be exposed to heat/cold during support of outside activities.
- The noise level in the work environment is usually moderate to loud.
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Seniority level
Entry level -
Employment type
Full-time -
Job function
General Business -
Industries
Facilities Services
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