Admissions Trainer - Remote - Virtual

What's next for you is the first priority for us! With over 45 programs from associate to doctoral degrees, South University is a private institution dedicated to providing educational opportunities that spark the intellectual, social and professional development of a diverse student population.

Our 120-year story—past, present and future—is a history formed by the many individuals who have developed the education and spirit of community that have become our pledge to the students, faculty, staff, alumni and supporters of South University. Online and at our 8 locations and 2 learning sites, we take pride in our welcoming environment; one-on-one support and personalized attention that helps students define goals and identify the means to pursue them. Our small classes feature hands-on experiences that not only shape students’ skills and excellence in their chosen fields but also shape their characters through encouraging community involvement, volunteerism and the pursuit of life-long learning.

Visit www.southuniversity.edu today to learn more about what makes us stand apart as a place to Belong, Believe and Become , a place where you can make a difference in the lives of students eager to learn and grow.

South University, the right direction for a brighter future.

Benefits

• Medical
• Dental
• Vision
  
  

FSA/HSA

Tuition Assistant Program

Long/Short Term Disability

Life Insurance

Employee Assistance Program

401K Match

Generous Paid Time Off

12 Paid Holidays

• includes domestic partner coverage
  
  

Position Summary

The University Admissions Trainer is responsible for coordinating and delivering training to new and continuing Admissions Representatives, Directors of Admissions, and Senior Directors of Admissions. Responsible for developing and transitioning new hires and advanced training into a virtual classroom. Accountable for competencies attained by trainees, conversions, and attainment of recruitment goals. The Trainer is to ensure the successful delivery of training to meet the standards necessary to achieve department success and meet department metrics.

The incumbent must ensure that the South University philosophy/ culture is considered in carrying out the duties and responsibilities of this position: quality services to students; development, growth, involvement, and recognition of employees; sound economic principles; and maintenance of an environment that is conducive to innovation, positive thinking, and expansion.

Key Job Elements

• Oversees and leads the development of training materials for new ARs related to the policies and procedures of South University. Creates the materials (including but not limited to compliance and training materials) for and maintains the Enrollment Teamwork site. Ensures that the system is compliant overall with all department policies.
• In coordination with IT, work to ensure that the online admissions interview is kept up-to-date and compliant. Performs necessary testing such as FAQ and Mastery to ensure the quality and performance of the system
• Responsible for conducting training for new ARs, DOAs, and SDOAs on all key conversion categories, including appointment setting, interview, commitment, follow-up, and start rates. Also responsible for training on all applicable admissions systems
• Responsible for developing advanced AR training modules and materials for use through the e-learning system and conducting the trainings via weekly calls. Also develops the training modules for use outside of advanced AR training for the benefit of the Admissions Department as a whole
• Utilizes the e-learning program to ensure that the same content is delivered the same way in every session with detailed facilitator guides
• Provides feedback and instruction to Admissions managers on how well they are implementing their local new AR training and how to improve upon providing new AR training with an emphasis on AR competencies achieved. In the absence of an Admissions Director/Manager, conducts training with the enrollment team virtually.
• Develop reports to measure and monitor metrics to identify opportunities and provide additional follow-up training
• Work with key enrollment leaders and senior leaders to conduct a training needs analysis, prepare system training, and assemble user guides
• Required Travel: Up to 25% as needed
• Training support for ground and online campuses as needed.
• Other duties as assigned
  
  

Knowledge

JOB REQUIREMENTS (Knowledge, Skills, and Abilities):

• Bachelor’s Degree required
• A minimum of three years in admissions recruitment is required.
• Minimum of three years of training experience is required. Preference will be given to higher education admissions training.
• Two years’ experience as a South University AR preferred.
  
  

Skills

• Excellent communication and presentation skills, both verbal and written
• Strong interpersonal skills with student and staff populations
• Superior organization, prioritization, self-motivation, and computer skills. MS Office Suite
  
  

Abilities

• Ability to organize, conduct, and evaluate internal training programs and select and create materials and appropriate delivery methods for programs on a variety of topics
• Ability to interact effectively as either a leader or as a member of a team and work collaboratively with other departments
• Ability to adapt to changing assignments, multiple priorities, multiple tasks, and successfully meet deadlines
  
  

Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.

While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email, video conference, and other electronic means, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe and assess.

South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student, and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures, and perspectives can thrive .

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