Kate Ratcliffe

Tired of being stuck in the cycle of manual reporting? We know the feeling. 😰 That's why we shifted gears and discovered a better way forward with automation. Check out how Richard and his team at IGD streamlined their reporting process and reclaimed their analytical spirits! 📈 If you're ready to break free from the burden of charting, talk to me! #Automation #Efficiency #MarketResearch

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Seeing Boohoo Group PLC’s current sales slump is a perfect example of the need for adaptability and strategic foresight in ecommerce retail operations. 👀 👜 👀 It’s an indicator for broader market trends where companies that thrived during the unique circumstances of the pandemic are now struggling to adjust to the post-pandemic economic environment, which includes a normalisation of consumer spending habits and a resurgence of traditional retail channels. 🛍 🛒 🏃‍♂️   The future of Boohoo and similar online fashion retailers will hinge not just on addressing immediate financial pressures but on their ability to innovate. What’s more, the rise of secondhand marketplaces and environmentally conscious shopping alternatives also signals a shift in consumer values that Boohoo must navigate to reclaim growth and profitability.   Working at a data focused brand, we love turning those challenges into opportunities, offering live, personalised data that does more than just report on what customers are buying and where they spend—it tells you decision and research duration and journeys, where they've been, where they are going, what they’re interested in next, why they clicked buy, and how they are evolving as an audience. 🧒 ➡ 👨 ➡ 👴 Our unique data collection method and consumer intelligence platform could provide companies like Boohoo invaluable insights to understand and reconnect with their customers more effectively. 👯 Drop me a DM to find out more or register for our exclusive demo event. 🎉   #retail #trends #data https://lnkd.in/eZiPudBu

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Interesting read for all Marketers and Brands who are still using and leveraging Affiliates and Marketplaces to acquire new customers. Retail Gazette wrote: "Sales were down 17% to £1.46bn in the year to February 29, which it said reflected its increased focus on profitability alongside the challenging market conditions. Revenue was also impacted by the growth of its commission-only marketplace model." This is where you need to be cautious when working with many affiliate & commission based marketplaces - especially when a majority of sales are generated from these sources. So why not owning the whole customer journey, the relationship with your customer and increasing the CLTV by using SheerID ? If you want to know more and get some additional insights from our clients, who changed from this model, hit me up!

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Well that didn't go to plan... Let me clarify... the panel at Accountex was amazing. For a 5pm talk (competing again some other big talks and numerous drink events) we had a really busy and engaged crowd and, as you'd expect, there was some amazing insights from the fabulous trio of Stuart Hurst, Francesca Tricarico FMAAT and Rachel Harris . BUT I messed up... I didn't check the slide deck before we went live and somehow the formatting change from Slides to Powerpoint got messed up meaning that rather than have their own company names, everyone was credited as being from Cloud 10 Accounting Limited. #fail. Yes we styled it out. Yes it got a laugh. And yup I doubt many people would have really cared. BUT on the biggest stage that I've hosted a panel on, I dropped the ball. So this is me owning it and making sure I've learned the lesson. (Oh and with feedback like this it makes it all worthwhile... "Brilliant branding session yesterday - tough gig having the last one of the day " ) That aside WHAT a couple of days... my first #Accountex with the Silverfin team and we were busy from the start. I had the opportunity to catch up with a load of old friends and colleagues, get a load of great insights and make a host of new connections... There's was time for #AccountAxe beforehand (thanks Digi-Tools In Accrual World team), the usual evening event at the Fox (thanks Callum Macrae) and so much more! Oh and there was even a cameo or two from the amazing (and often changing in height) Silverfin Assistant! Accountex is always a great event and this year seemed buzzier than ever - great work Caroline Hobden and team. So time to reflect back on a great two days and then get ready to do it again for Xerocon - the last pre-summer event of 2024. #accountants #silverfinassistant #EnhancedAccounting #Fintech #Workingpapers

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The Retail Bulletin recently interviewed Paul Ridings, our Global Director of Growth for People, to see how we are driving digital transformation for retailers. Paul shares his unique perspective on: 💡 How we help retailers modernise and optimise their processes. 💡 The role of our solutions in bridging the gap between desk-free workers and back-office operations. 💡 The importance of creating personalised customer experiences. Read the full interview here for more great insights: ➡ https://lnkd.in/edqSpz7n #DigitalTransformation #RetailTech #DeskfreeWorkers #OneAdvanced

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Sharing another fantastic snippet from a podcast featuring Steven Rolfe from Kurve. In the podcast, we discussed the origins of the first-ever kiosks in the UK market with Tossed just before McDonald's arrived. We also talked about the challenges of building a custom-built platform🌟 Check out the full episode below 👉 Spotify 🎧 https://lnkd.in/dttmE3ys 👉 Apple 🎧https://lnkd.in/dwS37n86 👉 Youtube 📹 https://lnkd.in/eBxEWctA #HospitalityTech #Innovation #TechLeaders #PointOne #DigitalTransformation"

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Meet Mark Hill and the Kamozo team in just 19 days at #accountex London at ExCeL London On the 15th and 16th May find a new way in accounting, Kamozo - a project born from a frustration to fix key accountancy problems. Learn how the Kamozo software tool can support you to deliver excellence for yourself and your clients by improving productivity, performance, margins and goals for businesses. 💪

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Clarity Benchmarking is inbound! Join our waitlist in the comments below👇 Paul Miller has early access to our new module and has already landed 9 meetings in the diary after sending out 10 benchmarking reports this week!!! What a hit rate and a quick turn around rate too 👏 Paul is very proficient in his meetings where he works with his clients to improve. He is going to choose three areas that his client's need the most improvement and use Clarity® HQ to show what the potential improvements are 🙌 That leads nicely into how Cornish Accounting Solutions can help them to improve 💙 #benchmarking #benchmarkreporting #accounting #advisory #accountants Aynsley Steven Paul Mark

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Looking forward to talking at the Tech Sales Network event on Thursday, 9th May at 6:30 pm - You can sign up for tickets here: https://lnkd.in/euiuVUsv Sales technology has evolved a lot lately, and figuring out what tools to use can be tricky. Finding the right balance between empowering your team with useful tech and not overwhelming them is an ongoing process that requires a strategic approach. During my talk, I'll cover some important questions: What essential technologies should every sales team have? How do you pick the best tools for your business? Sorting the game-changers from the duds: which new tech is worth it? Plus, I'll share some stories about the mistakes I've made along the way... Outmin, Prince Talent & Resourcing | B Corp™, Jointflows, Qobra, CoffeeAI, Lusha, Salesloft, HubSpot, Loom, Lavender 💜, trumpet 🎺, Aircall, Chili Piper Mick Gosset, Hitesh Kapadia, Antoine Fort, Alexander Mackinlay, Aryan Lobie

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Efficiency stunts growth When retailers grow they largely ignore inefficiencies or don't focus on improving efficiency I was one of them people in the past, grow quickly and ended up just adding people to the mix when I was growing a retailer to £40million Then I worked for another retailer and as soon as I started I spent the first two weeks increasing sales. That caused more issues post-sale for the warehouse which was run on Excel (yep Excel Thomas Bennett) and someone manually created the shipping labels The owner's suggestion when that one person couldn't cope with creating all the shipping labels and handling any issues from the WMS being on Excel was we'll add more people to the team 🤯 One day it took me to add in some tech to automatically print those labels and then that person could get back to what she was employed for - customer services Its hard to take a step back when you're growing quickly but if you do you can create a much more efficient operation and way more profit 💷 💷 💷 💷 Plus no one really wants to do those sh*tty jobs #retail #ecommerce #operations

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Recently we've published the new 2024 Technical Content Benchmark report that includes tips and tricks on how to improve the documentation site's performance and get to the same level as the giants in the industry. 📈 Below is a great interview led by Tom Johnson on the I'd Rather Be Writing blog, where we explore a range of pivotal topics and delve into essential metrics. It was a pleasure to participate in this discussion, and I believe it will be a great resource for all documentation professionals. 💡 #TechnicalWriting, #ContentBenchmark, #Documentation, #TechnicalContent, #BestPractices, #ContentStrategy, #ProfessionalWriting, #TechComm, #WritingTips

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One of the key challenges facing UK retailers in 2024 is the disconnect between desk-free employees and back-office management, often leading to large levels of disengagement in the workforce and significant impacts on productivity and business growth. At OneAdvanced, we believe in empowering these essential employees, through innovative technology, to improve both employee and customer outcomes. The Retail Bulletin recently interviewed Paul Ridings, our Global Director of Growth for People, to see how we are driving digital transformation for retailers. Paul shares his unique perspective on: 💡 How we help retailers modernise and optimise their processes. 💡 The role of our solutions in bridging the gap between desk-free workers and back-office operations. 💡 The importance of creating personalised customer experiences. Read the full interview here for more great insights: ➡ https://lnkd.in/edqSpz7n #DigitalTransformation #RetailTech #DeskfreeWorkers #OneAdvanced

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Ahead of Seamless Middle East & Saudi Arabia next week I would like to put a question out there: Do you know what being composable really means? I am sure I am going to get a load of different responses which I am sure are going to be right. That said do you understand what it means to your peers? Colleagues? Your business? Please stop by our stand (H2 E30) as we would love to talk and hear your thoughts. #ayataseamless2024 #makingcomposableeasier #makinglifeeasier

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BARC The Planning Survey 24 has reported that on average, 27% of employees use Phocas compared to the overall survey average of 10%. This suggests #Phocas is more widely used across our customers’ companies than most of our FP&A rivals. Higher user adoption means more people are using the same data. The result? Greater collaboration and smarter decisions 🎉 Download the Phocas highlights report now to see how we compare to other planning solutions on the market 👇 https://phoc.as/3KW4e8Y #fpa #fpanda #businessplanning #software

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📢 New feature 📢 A few of our customers have asked for better eCommerce capability within their Totara LMS So, we built it With our eCommerce plugin, you can ✅ Build internal and external catalogues of content ✅ Add prices to course content ✅ Sell a learning course, or groups of courses ✅ Add secure checkout via Stripe ✅ Automatically allow access to a course once purchased, or automatically add users to an event Excited to see how this plugin supports customers to better sell their learning content #lms #learninganddevelopment

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What is Airship CRM? 🧠 Make yourself a cuppa and take a 90 second break to listen to what Airship is all about! I've kept it simple because when you strip back all the smart algorithms and technical jargon, it is that simple. We're here to boost your customer engagement and in turn drive more revenue for your business. Maximum results with minimum effort. 😎 #hospitality #CRM #CustomerEngagement Toggle

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It's easy to get caught up in the latest technology and automation, especially if you've been around B2B SaaS for the last few years. Todd Jenkins, our Head of Sales, reminds us why the human element of sales remains paramount in his latest conversation with Alex Morton from Timberseed. Do you want to learn: - What Todd's proudest career moment is? - Why understanding root causes of problems and challenging the status quo is essential in building rapport? - Or why Todd loves Loom? Listen to the whole episode here: https://lnkd.in/eTPceAtK

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GM and happy Friday. Interesting article from Metro (link in the comments). The summary is: ⏱ Tesco (the UK's largest supermarket chain) warns that £17m worth of vouchers awarded to loyal customers are set to expire in May 💀 Tesco Clubcard vouchers are set to expire after just two years Doesn't seem like much of a reward for customer loyalty to me. This is why we at MIN3 prefer a web3 loyalty approach. If you don't know what this means, I have included a link in the comments to a long-form article that we wrote on the topic. What do you think? Which model do you prefer? #web3 #loyalty

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See the remarkable difference Y Meadows has made on Charles Trent Ltd's customer service operations! 🚀 Hear first hand from Jordan Trent, Director of Customer Service at Charles Trent, as he shares how Y Meadows solution has been a 'life saver' for their agents, significantly boosting productivity and customer satisfaction. 🌟 With Y Meadows, they’re now automating 30% of their total support volume and addressing common queries like 'Where is my order?", 'Do you ship to my country?', and "Will this fit in my vehicle?" more efficiently than ever. Tune in to discover how Y Meadows' AI automation solution can transform your customer service operations too! hashtag #CustomerService hashtag #CustomerExperience hashtag #AI hashtag #Automation hashtag #Innovation hashtag

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