Jay Topper

📣 Our Q1 #ShoppingIndex reveals some interesting insights into how loyalty programs drive repeat purchases, with an 8% increase in repeat buyers since 2022. This emphasizes the importance of customer engagement and creating stickiness that lasts beyond seasonal shopping moments. 🤝��#LoyaltyPrograms are driving repeat purchases, indicating strong brand loyalty. 🌟 Consumers value loyalty rewards like points-based programs, impacting their purchasing decisions. 📲 Mobile shopping continues to grow, highlighting the need for mobile-first strategies in loyalty programs. 💵 Businesses can leverage loyalty programs to increase share of wallet and keep customers coming back. ⁉️ What does this mean for businesses? Focus on creating compelling loyalty programs that offer quick and easy sign-ups, valuable rewards, and seamless redemption experiences to drive #CustomerRetention and increase sales. 🔗 Check out the full report here: https://lnkd.in/eJM6ET3K Salesforce Salesforce Commerce Cloud

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"Pricing optimization is a key lever for moving inventory and addressing overstock situations while maintaining brand integrity." I had an amazing conversation with Abbey Samet, former Senior Director of Global Merchandising and Sales Strategy at the Shopify brand Solid & Striped and former Director of Forecasting at Macy's. Abbey shares her insights on leveraging retail channels for DTC brands, predicting market trends, strategic storytelling, data analytics, pricing optimization, and scaling in the DTC industry. In this clip, Abbey dives deep into how pricing optimization can help brands move inventory effectively and address overstock challenges without compromising on brand integrity. Some of the key takeaways from our talk include: . Leveraging retail channels to gain market share and expand presence. . Combining data analytics and gut instinct to predict market trends. . Using strategic storytelling to shape brand identity and engage customers. . Driving growth and profitability through data analytics and consumer insights. . The importance of customer engagement, staying relevant, and being curious to scale in the DTC industry. Check out the clip to learn more about Abbey's strategies and insights on pricing and inventory management. Full episode in the comments! #DTC #Ecommerce #Retail #PricingOptimization #DataAnalytics #CustomerEngagement #MarketTrends #StrategicStorytelling #BrandGrowth #Innovation

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Get ready to elevate your e-commerce game! #Shopify has just released the Summer '24 Edition, featuring over 150 groundbreaking updates. #ShopifyUpdate #EcommerceInnovation #ShopifySummer24 #EcommerceGrowth #ShopifyRevolution #OnlineBusiness #ShopifyFeatures

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As WW VP of EQ Champions Affinity group at Amazon, I talk to leaders all over the world about how to inspire and connect with their people. I'm often asked about a weekly EQ Tip, and additional ways to improve one's EQ and how to communicate better with others.In today's fast-paced world, effective communication is more important than ever. One simple phrase that holds immense power is "I hear you." Acknowledging someone's perspective isn't just about listening; it's about understanding, validating, and respecting their point of view. Whether in professional settings or personal conversations, saying "I hear you" fosters empathy, builds trust, and strengthens relationships. In business, it can enhance teamwork, boost morale, and lead to better problem-solving. Outside the office, it cultivates empathy, deepens connections, and resolves conflicts constructively. The power of "I hear you" creates a more empathetic, understanding, and collaborative world. #Communication #Empathy #Collaboration #IHEARYOU #eq #emotionalintelligence #selfawareness #selfmanagement #listening #leader #motivation

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The cost side of the ecommerce and retail P&L remains ripe for disruption and innovation. I wrote more about that and discuss some specific areas in my latest musings

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Join us August 14 for an in depth session on pricing and Net Revenue Retention. Saurabh Agrawal from Zenskar and Steven Forth from Ibbaka will help you use the pricing lever to improve NRR. What you'll learn from the webinar Why usage-based pricing is gaining popularity among software and API providers, catering to a growing demand for flexible and value-aligned pricing How to effectively align usage-based pricing with customer value, ensuring a win-win scenario for you and your customers The hidden advantages of higher NRR rates when combining usage-based pricing with traditional subscription models Best practices for seamlessly integrating a usage-based pricing component into your existing pricing strategy https://lnkd.in/gwy7g35x #SaaS #pricing #growthhacks #NRR #NDR

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As WW VP of EQ Champions Affinity group at Amazon, I talk to leaders all over the world about how to inspire and connect with their people. I'm often asked about an EQ tip to improve their teams, and additional ways to improve one's EQ. Here's one that makes a difference 🌟 The Power of a Smile: Why Smiling is Contagious and Beneficial in Work and Life 🌟 Ever noticed how a simple smile can brighten up your day? 😊 Smiling isn't just a natural response to feeling happy; it has a profound impact on our interactions and overall well-being. 🔗 Here’s why smiling is contagious and beneficial: Creates a Positive Environment: A genuine smile can light up a room, making it more inviting and warm. This positivity can foster a collaborative and productive atmosphere at work. Builds Trust and Rapport: People who smile often are perceived as more approachable and trustworthy. In professional settings, this can lead to stronger relationships with colleagues, clients, and stakeholders. Reduces Stress: Smiling releases endorphins, the body’s natural feel-good chemicals. This not only lifts your mood but also helps reduce stress, making it easier to navigate challenging situations both at work and in personal life. Boosts Productivity: A positive attitude, reflected through frequent smiling, can enhance creativity and problem-solving abilities. It’s easier to tackle tasks and overcome obstacles when you’re in a good mood. Enhances Communication: Non-verbal cues like smiling play a crucial role in effective communication. A smile can convey confidence, openness, and willingness to engage, leading to more meaningful interactions. So, next time you’re in a meeting or just passing by a colleague, remember to smile. It’s a small gesture with a big impact, helping to spread positivity and improve your work and personal life. Keep smiling! 😁 #Positivity #WorkplaceWellness #SmileMore #ContagiousHappiness #ProfessionalGrowth #eqwitheric #eq #leader #selfmanagement

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As WW VP of EQ Champions Affinity group at Amazon, I talk to leaders all over the world about how to inspire and connect with their people. I'm often asked about a weekly EQ Tip, and additional ways to improve one's EQ. One thing we should always consider is how/when to learn. My college coach used this line... 📚 "Don't let schooling get in the way of your education." - Mark Twain This timeless phrase reminds us that education is much broader than formal schooling. While academic institutions play a crucial role in shaping our knowledge, true learning often happens beyond the classroom. 🌍 Real-world experiences, personal projects, and even our day-to-day interactions can teach us invaluable lessons that textbooks might miss. Critical thinking, problem-solving, and emotional intelligence are skills often honed outside traditional educational environments. In today's rapidly changing world, it's essential to embrace a mindset of continuous learning and adaptability. Whether through professional development, online courses, mentorship, or simply exploring new hobbies, we have endless opportunities to expand our horizons. Let's remember that education is a lifelong journey, not confined to any one setting. What are some ways you’ve continued learning outside of school? Share your experiences below! 👇 #LifelongLearning #ContinuousImprovement #GrowthMindset #Education #ProfessionalDevelopment #selfawareness #leadership #motivation #eq

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Autonomous retail is expected to transform the retail landscape both on the cost side (supply chain efficiencies), and on the revenue side (shaping consumer behavior). The possibilities on the revenue side are profoundly interesting. Here is the first in a series of posts covering different industries and dimensions that autonomy will impact in the coming decade.

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Brands should seek ways to remove friction from more than their customer's digital journeys – they should look for ways to remove friction from their life. That's the perspective of Vijay Jayaraman, Senior Director of Product at Walmart e-Commerce, our guest this week on The Frictionless Experience podcast. Friction in life can be defined by moments like forgetting important dates or running out of potato chips while picnicking. And how is Walmart attacking life friction for customers? Vijay shared stories about how they rescued forgetful husbands on Valentine's Day and how they are testing drone delivery to solve customer friction. Other topics Nick Paladino and I covered during our freewheeling discussion with Vijay:  ✨ How can your digital experiences earn and keep customer attention in a world filled with distractions and busyness? ✨ Ways Walmart is leveraging its vast network of retail stores for same-day delivery. ✨ Specific tactics they've implemented at Walmart to streamline customer checkout and build customer loyalty after the online purchase is completed. ✨ When does adding "purposeful friction" to journeys actually improve them? Vijay also kicked off our brand-new series on Elevating to the C-Suite, where we're exploring how the teams building digital experiences are gaining budget and leadership support for delivering frictionless experiences. Vijay talked about the KPIs he uses to gain exec-level buy-in at the world's largest retailer and how his team is prioritizing frictionless experiences. Be sure to check out the episode on your favorite podcast app or learn more at The Frictionless Experience. As a bonus, you'll also hear how Walmart saved the light show at my house this Christmas. 🎄 #Frictionless

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As WW VP of EQ Champions Affinity group at Amazon, I talk to leaders all over the world about how to inspire and connect with their people. I'm often asked about a weekly EQ Tip, and additional ways to improve one's EQ. A topic that frequently comes up is praise and why it's key in leadership roles. Complimenting someone on how well they handle tasks can boost their confidence and morale. It shows appreciation for their skills and contributions, which can foster a positive team dynamic. It's important to acknowledge and celebrate each person's strengths to build a cohesive and supportive team. Research suggests that giving out compliments can have numerous positive effects 🌟 Boost Team Morale with Compliments! 🌟 In today's fast-paced work environment, it's easy to get caught up in deadlines and tasks. But let's not forget the power of appreciation! Here's why we should make it a habit to hand out more compliments: 1️⃣ Motivation Booster: Compliments serve as powerful motivators, encouraging team members to keep up the good work and strive for excellence. 2️⃣ Strengthen Team Bonding: Recognizing and celebrating each other's achievements fosters a sense of camaraderie and solidarity within the team. 3️⃣ Positive Feedback Loop: When we acknowledge and praise each other's efforts, it creates a positive feedback loop that promotes continuous improvement and growth. 4️⃣ Employee Well-being: Receiving compliments triggers the release of feel-good hormones, promoting a sense of happiness and well-being among team members. 5️⃣ Enhance Productivity: A culture of appreciation leads to higher levels of job satisfaction and engagement, ultimately boosting productivity and performance. Let's make it a goal to spread more positivity and appreciation in the workplace! Remember, a simple compliment can go a long way in creating a happier and more productive team. #Appreciation #Teamwork #PositiveWorkCulture 🚀👏 #eq #emotionalintelligence #motivation #leadership #leadercoach #socialawareness #socialmanagement #empathy #leadewithempathy

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A multi-pronged technology strategy is what independent retailers need these days to compete with Big Box. Big Y is providing an instructive road map to other grocers.

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With the recent OpenAI and Google AI announcements, agent and bot-to-bot experiences are coming closer to reality and will impact brand experiences in a significant way as my colleague Elizabeth Papasakelariou recently shared with CGT. #GENAI https://lnkd.in/gaQXsDq2

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🔥 The holiday shopping season is heating up earlier than ever and Bazaarvoice has the insights brands need. Read the full story on WWD. 👇 #ecommerce #retail #peakseason

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The Wall Street Journal has a breathtaking and breaking news story on Amazon and what could potentially be anti-competitive behavior for research into other companies third party seller efforts including Walmart, eBay and others. With the U.S. Department of Justice, Criminal Division looking for wins going into the election year this could be too tempting to pass up. What do you think? #management #ecommerce #venturecapital #privateequity #capitalmarkets

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”ecommerce as a consumer facing experience kind of sucks” You won’t find a more radically honest person in DTC than Ovadia Labaton, co-founder of TPJ: The Perfect Jean. And while he self admits his strong opinions are not “DTC twitter conventional”, his no frills keys to success include: 🔑 strong cash flow, underpinned by a creative financing strategy 🔑 focus on contribution margin positive, scalable customer acquisition 🔑 colloquial brand voice that reflects the authentic tone of the founders 🔑 partner with value-added SaaS and services that are not mainstream Based on the video you would think Ovadia is bearish on ecomm..but tune in below on Don't VLOOKUP to hear why he sees extremely untapped opportunities for all types of online brands. https://lnkd.in/gH8yMr2V

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ADOBE PREDICTS $14 BILLION IN PRIME DAY SALES - Adobe forecasts Prime Day sales to reach $14 billion, up 10.5% YoY, driven by discounts up to 22%. - Day 1 expected to hit $7.1 billion, making it the biggest mobile shopping day of the year. - Strong back-to-school spending anticipated, with early July sales up 80% compared to June. - Buy Now Pay Later services projected to drive over $1 billion in sales during Prime Day. - E-commerce spending has surpassed $500 billion in 2024, growing 7.4% YoY. 📖 Article by adobe: https://lnkd.in/gWdYFUE6 🌎To learn more join the AdTechGod Slack Community: https://lnkd.in/g-XzVDkX ✉️Sign up for the Marketecture Media newsletter: https://lnkd.in/gm85yuaf

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