About
Articles by Gaurav
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Leveraging Digital Marketing Maturity Framework to enable seamless customer experience across the digital marketing channels
Leveraging Digital Marketing Maturity Framework to enable seamless customer experience across the digital marketing channels
By Gaurav Kakkar
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Revenue generating opportunity for Twitter
Revenue generating opportunity for Twitter
By Gaurav Kakkar
Contributions
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How can you use user research to improve the checkout process?
User research plays a crucial role in enhancing the checkout process through various methods: 1. Identifying Friction: User research helps uncover friction points within the checkout process, such as high response times from the payment gateway. 2. A/B Testing: A/B testing involves presenting users with different checkout variants to determine the most optimized workflow and thus refine the checkout experience. 3. Customer Journey Analysis: User research aids in understanding the clickthrough journey. Analyzing this journey provides valuable insights to optimize the overall user experience. 4. Introducing New Features: The research helps analyze the impact on conversion rates, & other key metrics after implementing new features or flow.
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What are some tools for stakeholder analysis in product management?
Understanding stakeholders is essential for a product's success. Their ongoing involvement in the journey is the recipe for success. The three stakeholder mapping steps are: 1. Identifying Stakeholders: Identify stakeholders across various units like engineering, sales, Public relations. 2. Engaging Stakeholders: Brief stakeholders about product goals and seek their feedback for support. 3. Creating Stakeholder Map: Use formats like functional stakeholder map or RACI Matrix to represent functions and roles. In summary, recognizing and involving stakeholder is crucial. Stakeholder mapping ensures a unified approach, fostering ownership and securing support. Formats like functional maps and RACI matrix help navigate complexities.
Activity
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I enjoyed my conversation with Amit Jalali about Yoda Tech, which is now in Princeton. https://lnkd.in/eAzuqGcu
I enjoyed my conversation with Amit Jalali about Yoda Tech, which is now in Princeton. https://lnkd.in/eAzuqGcu
Liked by Gaurav Kakkar
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Happy to share that I have been recongnized as part of Top 25 Global Marketing and Sales consultants for second year in a row!!
Happy to share that I have been recongnized as part of Top 25 Global Marketing and Sales consultants for second year in a row!!
Liked by Gaurav Kakkar
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The first half of the year is over and the second half is already here One thing I love is running This is the fifth year of me running, 7 days a…
The first half of the year is over and the second half is already here One thing I love is running This is the fifth year of me running, 7 days a…
Liked by Gaurav Kakkar
Experience & Education
Licenses & Certifications
Publications
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Master Growth hacking Book
Penguin Random House
How did Hotmail amass 30 million active members before getting acquired?
How did Netflix build a user base of over 125 million worldwide?
How did Facebook acquire more than 2 billion users?
The answer is simple: Growth hacking.
Growth hacking is a combination of coding, data intelligence and marketing. It doesn't take a lot of investment-just a whole lot of creativity, smart data analysis and agility. It has now emerged as the preferred term for growth used by start-ups and…How did Hotmail amass 30 million active members before getting acquired?
How did Netflix build a user base of over 125 million worldwide?
How did Facebook acquire more than 2 billion users?
The answer is simple: Growth hacking.
Growth hacking is a combination of coding, data intelligence and marketing. It doesn't take a lot of investment-just a whole lot of creativity, smart data analysis and agility. It has now emerged as the preferred term for growth used by start-ups and entrepreneurs in India and across the world-the new mantra they swear by, but don't want you to learn about.
Full of riveting stories, Master Growth Hacking lets you learn from the pioneers of the field in India. The book includes interviews with the founders of Zomato, IndiaMART, ShopClues, UrbanClap, Paisabazaar, Furlenco, FusionCharts, WittyFeed, UpGrad and a lot more.
For further details, visit: www.mastergrowthhacking.comOther authorsSee publication -
Book: You are the Key - Unlocking Door Through Social Selling by Bloomsbury
Bloomsbury
“You are the Key – Unlocking doors through social selling” is the book which covers "social selling" as a new way of doing business. The book is already among the top 25 books on Amazon.
The book talks about the future of business using social selling and also about B2B social media marketing for social selling. The book answers why’s, how’s, do’s and don’ts of social selling and contains many real world examples and relevant information which compels readers to understand and…“You are the Key – Unlocking doors through social selling” is the book which covers "social selling" as a new way of doing business. The book is already among the top 25 books on Amazon.
The book talks about the future of business using social selling and also about B2B social media marketing for social selling. The book answers why’s, how’s, do’s and don’ts of social selling and contains many real world examples and relevant information which compels readers to understand and acknowledge the importance of social selling. The book presents the history of selling process and then moves on to talk about the evolution and growth of social selling which has been enabled by new and emerging social selling tools. Various social media platforms and ways to leverage these platforms are discussed in this social selling book. Different B2B social media marketing tools are also discussed which allow users to create a social persona, create content to build credibility, identify prospects and their needs and approach these prospects.
You are the Key (Unlock doors through social selling) has a comprehensive research and presents social selling case studies and how these two companies harnessed the power and energy of social selling. Content is an important topic the book delves into. Creating, curating and publishing content some critical aspect of content that are considered by the authors. A unique part about the book is that it introduces the readers with a first of its kind “Social Selling Enterprise Framework.” The framework lays the foundation for launching an enterprise social selling program within an organization.Other authorsSee publication -
HCL deploys Salesforce / SFDC (‘Excalibur’) with a remarkable 92 % user adoption
SalesForce.com
With clearly defined business objectives, strong leadership buy in and governance by sales and marketing business teams, HCL implemented the Salesforce Sales Cloud in a record four months, impacting 6,200+ users across 20 countries and 14 business units. It was the close partnership between Salesforce and the internal Salesforce admin team that underpinned the success of the program. Read to know more..
Other authorsSee publication -
Improving Sales Intelligence
A number of vendors (Hoovers, OneSource, Inside view, Data.com)
provide Sales Intelligence. This document contains a framework to conduct an
objective evaluation of sales intelligence service provider. -
Strategy for Successful Adoption to Cloud Solutions
Association of Change management ( ACMP)
Cloud platform enables rapid deployment & brings performance efficiencies but traditional Change management approach which includes training & directive communication is not enough for successful adoption to the cloud platform. HCL technologies ($4.6 billion global company) recently deployed “Excalibur” the SFA application based on SFDC Sales cloud platform which benefited 6200+ users spread across 20 Countries representing 14 Business Units (BU’s) in a short span of 4 months. The key challenge…
Cloud platform enables rapid deployment & brings performance efficiencies but traditional Change management approach which includes training & directive communication is not enough for successful adoption to the cloud platform. HCL technologies ($4.6 billion global company) recently deployed “Excalibur” the SFA application based on SFDC Sales cloud platform which benefited 6200+ users spread across 20 Countries representing 14 Business Units (BU’s) in a short span of 4 months. The key challenge was user adoption within aggressive timelines which was successfully achieved through HCL proprietary AUSIC (Awareness, understanding, support, involvement, commitment) change management model that enabled 92% adoption within the 1st month of Go Live
Courses
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Internal Marketing communications, Indian School of Business
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Super stoked about being an Alumni Ambassador at Santa Clara University Leavey School of Business! Looking forward to engaging with a global network…
Super stoked about being an Alumni Ambassador at Santa Clara University Leavey School of Business! Looking forward to engaging with a global network…
Liked by Gaurav Kakkar
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𝗜𝘀 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗟𝗼𝘆𝗮𝗹𝘁𝘆 𝗗𝗲𝗮𝗱? You are one google search from being disrupted. It can be true or false 𝑻𝒓𝒖𝒆 - if you are a…
𝗜𝘀 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗟𝗼𝘆𝗮𝗹𝘁𝘆 𝗗𝗲𝗮𝗱? You are one google search from being disrupted. It can be true or false 𝑻𝒓𝒖𝒆 - if you are a…
Liked by Gaurav Kakkar
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Technology has been moving customer experience along at the pace of a bullet train. With Gen AI - the next holy grail is personalisation. No - wait a…
Technology has been moving customer experience along at the pace of a bullet train. With Gen AI - the next holy grail is personalisation. No - wait a…
Liked by Gaurav Kakkar
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Congratulations to Marketing Team for winning two awards at the Communicator Awards! PenFed Roadshow video was awarded in the General Financial…
Congratulations to Marketing Team for winning two awards at the Communicator Awards! PenFed Roadshow video was awarded in the General Financial…
Liked by Gaurav Kakkar
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Insurance. Usually connected to painful moments - including the moment of renewal (especially if you didn't need it). Even worse, if you did. But…
Insurance. Usually connected to painful moments - including the moment of renewal (especially if you didn't need it). Even worse, if you did. But…
Liked by Gaurav Kakkar
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Proud to see my son Vikram Bala graduate this weekend in #Biomedical Engineering at the University of Michigan Ann Arbor (my alma mater)…
Proud to see my son Vikram Bala graduate this weekend in #Biomedical Engineering at the University of Michigan Ann Arbor (my alma mater)…
Liked by Gaurav Kakkar
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After an amazing stint of almost 16 years at Deloitte, I am moving on. My last day was this past Friday, 4/26. For the next phase, I am starting…
After an amazing stint of almost 16 years at Deloitte, I am moving on. My last day was this past Friday, 4/26. For the next phase, I am starting…
Liked by Gaurav Kakkar
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