“I had the benefit of working and reporting to Dean over 4 years while he was the head of Sales and Marketing at Union Metrics. Dean can see the big picture and has business strategy and financial acumen. He is also well suited to be the head of operations. Dean knows everybody in town and is active in the Tech incubator and networking world. ”
About
Growth-focused, senior-level enterprise SaaS executive with more than 30 years of…
Activity
-
For the second entry of our “CX Leaders Share Their Experiences as Customers” series, we’re featuring award-winning keynote speaker Shepard (Shep)…
For the second entry of our “CX Leaders Share Their Experiences as Customers” series, we’re featuring award-winning keynote speaker Shepard (Shep)…
Liked by Dean Cruse
-
Understanding your customer's journey is key to delivering an outstanding customer experience, and that's exactly what our latest blog is all about!…
Understanding your customer's journey is key to delivering an outstanding customer experience, and that's exactly what our latest blog is all about!…
Liked by Dean Cruse
-
Let’s talk about customer indecision. Your buyers aren't clinging to the old way. If they’re engaging with you, they've already decided change is…
Let’s talk about customer indecision. Your buyers aren't clinging to the old way. If they’re engaging with you, they've already decided change is…
Liked by Dean Cruse
Experience & Education
-
Creovai
View Dean’s full experience
See their title, tenure and more.
or
Volunteer Experience
-
Co-chair - SXSW Pitch Qualifying Committee
SXSW
- Present 8 years 8 months
SXSW Pitch (formerly Accelerator) is a live pitch event that showcases early-stage companies from around the world pitching their product or service to industry experts, venture capitalists and high profile media.
-
Mentor
Techstars
- Present 6 years 8 months
Techstars is a geographically distributed accelerator which provides both financial and advisory help to budding entrepreneurs. Focused exclusively on the early stage startup scene, Techstars gives help to the freshest and most disruptive ideas. As mentors, we provide help, advice, counseling, and new perspectives to companies in the Techstars portfolio.
-
Mentor
MassChallenge
- Present 6 years 4 months
MassChallenge is the most startup-friendly accelerator on the planet. No equity and not-for-profit, we are obsessed with helping entrepreneurs across any industry. Through our global network of accelerators in Boston, London, Mexico City, Geneva and Jerusalem and unrivaled access to our corporate partners, we can have a massive impact -- driving growth and creating value the world over.
-
Mentor
Founder Institute
- 7 months
For aspiring and idea-stage entrepreneurs up to the challenge, the Founder Institute provides a comprehensive step-by-step program to launch a startup, support from top startup mentors, and a global network of entrepreneurs to help you be successful.
-
Board Of Advisors
TeXchange
- 6 years
TeXchange is a networking organization that brings together high-level business entrepreneurs to exchange ideas and share experiences as a way to groom the next generation of business leaders in Austin.
Recommendations received
10 people have recommended Dean
Join now to viewMore activity by Dean
-
CSAT surveys failing to tell you anything meaningful about customer satisfaction? It's time to turn to your contact center's conversation…
CSAT surveys failing to tell you anything meaningful about customer satisfaction? It's time to turn to your contact center's conversation…
Liked by Dean Cruse
-
This is a story I frequently tell about the power of agent guidance technology. We've been helping a #telco provider in North America tackle their…
This is a story I frequently tell about the power of agent guidance technology. We've been helping a #telco provider in North America tackle their…
Liked by Dean Cruse
-
Are you a thought leader in your industry who is looking to share your expertise with the world next March at SXSW 2025? If so, then you have just…
Are you a thought leader in your industry who is looking to share your expertise with the world next March at SXSW 2025? If so, then you have just…
Liked by Dean Cruse
-
Today, we're announcing open applications for a VP, Marketing position at Testlio. This 100% remote position can be based anywhere in the AMER region…
Today, we're announcing open applications for a VP, Marketing position at Testlio. This 100% remote position can be based anywhere in the AMER region…
Liked by Dean Cruse
-
📣 We’ve got some exciting updates in the works! You may have already seen the news that Tethr and Awaken Intelligence have merged to become…
📣 We’ve got some exciting updates in the works! You may have already seen the news that Tethr and Awaken Intelligence have merged to become…
Liked by Dean Cruse
-
There’s no shortage of CX data sources, but many CX and contact center leaders are struggling to uncover meaningful insights from that data AND drive…
There’s no shortage of CX data sources, but many CX and contact center leaders are struggling to uncover meaningful insights from that data AND drive…
Liked by Dean Cruse
-
Actively managing the employee experience in your contact centre is not a nice to have in 2024. It's a top three priority. And that's because many…
Actively managing the employee experience in your contact centre is not a nice to have in 2024. It's a top three priority. And that's because many…
Liked by Dean Cruse
-
There are a lot of exciting generative AI use cases in the contact center, but it's not the only type of AI that contact center leaders can benefit…
There are a lot of exciting generative AI use cases in the contact center, but it's not the only type of AI that contact center leaders can benefit…
Liked by Dean Cruse
-
"Can you make this deck look pretty?" Product marketer: ✋🛑 PMMs, how many times have you heard this? Let's set the record straight. Product…
"Can you make this deck look pretty?" Product marketer: ✋🛑 PMMs, how many times have you heard this? Let's set the record straight. Product…
Liked by Dean Cruse
Other similar profiles
Explore more posts
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore MoreOthers named Dean Cruse
2 others named Dean Cruse are on LinkedIn
See others named Dean Cruse