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Articles by Darryl
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The Fintech CEO Dilemma: How to Hire the Right Sales Leaders
The Fintech CEO Dilemma: How to Hire the Right Sales Leaders
By Darryl Demos
Contributions
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What are the best fintech tools for streamlining operations?
Along the same line of thinking as Marlin, systems integration software companies that help connect Fintechs to a bank’s operating environment are critical to delivering on the benefits of Fintech and other SaaS companies. Consider that there are some 8,000+ community banks and credit unions YET only 8-10 core system providers who serve over 80% of them, there is massive scale and efficiency for the few systems integration companies (maybe 2 out of 15?) who offer pre built templates and libraries and bank data experts to help to connect 3rd party systems to your core. These systems deserve mention and consideration early in bank’s digital transformation journey.
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What are the key features to look for in a WFM software vendor?
Industry matters, especially on the forecasting side. Keep in mind many wfm providers try to serve many different workforces from contact centers to bank branches to back office shops to emergency rooms. While the scheduling demands are somewhat similar the forecasting of workload could not be more different. I would strongly recommend a vendor w a proven track record in your specific industry for forecasting. One way to test this out is to invite multiple vendors to an rfp and have them demonstrate the details of their forecaster for your specific industry and or function. The terminology and forecasting methods sb recognizable by your business and analytical leaders. This is a common place for project failure - do your due diligence.
Activity
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I am excited to share our most recent episode of Fintech Firsthand with my good friend and industry expert Ryan H. .
I am excited to share our most recent episode of Fintech Firsthand with my good friend and industry expert Ryan H. .
Liked by Darryl Demos
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This was part of Ron's piece on breaking out of legacy thinking and offers. Good to see community banks and credit unions taking his advice and…
This was part of Ron's piece on breaking out of legacy thinking and offers. Good to see community banks and credit unions taking his advice and…
Shared by Darryl Demos
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“America was not built on fear. America was built on courage, on imagination and an unbeatable determination to do the job at hand.” — Harry…
“America was not built on fear. America was built on courage, on imagination and an unbeatable determination to do the job at hand.” — Harry…
Liked by Darryl Demos
Experience & Education
Licenses & Certifications
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CPA
State of NY
Issued Expires
Publications
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How to Manage the Decline of the Teller Job
BAI Banking Strategies
With branch transactions in decline, it’s time for banks to adopt a multi-year strategy to retrench, reposition and reenergize some of their best frontline staff – the teller workforce.
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Transforming Retail Sales Force Economics
Novantas Review
To revitalize branch sales and solve over-staffing issues, banks will need improvements in metrics; goals and incentives; capacity management; and proactive selling.
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The Rise of the Virtually Domiciled
Novantas Research
The second annual Novantas U.S. Multi-Channel Customer Survey shows that customer preferences, attitudes, and behaviors continue to shift away from branches into remote channels. This shift is visible for nearly all categories of activity, as enhanced technologies and channel capabilities accelerate the migration of transactions and increase customer confidence in remote banking.
More activity by Darryl
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With all that is happening with digital transformation, CRM systems still sit at the core of so many untapped opportunities. I see a lot of coverage…
With all that is happening with digital transformation, CRM systems still sit at the core of so many untapped opportunities. I see a lot of coverage…
Shared by Darryl Demos
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Teaching at Concordia University-Wisconsin (CUW) and the University of Wisconsin-Milwaukee (UWM) over the past several months has been very exciting…
Teaching at Concordia University-Wisconsin (CUW) and the University of Wisconsin-Milwaukee (UWM) over the past several months has been very exciting…
Liked by Darryl Demos
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HOT OFF THE PRESS IDC just published a sweeping examination of use cases for generative AI (GenAI) across all industries. The Generative AI Use…
HOT OFF THE PRESS IDC just published a sweeping examination of use cases for generative AI (GenAI) across all industries. The Generative AI Use…
Liked by Darryl Demos
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