“I worked with Charlie for a couple of years while I was an Enterprise Account Manager at DataVox. We instantly connected and developed a great working relationship. I would regularly select Charlie to manage my projects whenever I was able. He has a rare ability to communicate complex project requirements to customers in a language that is very easy to understand. He also presents a confidence in front of customers that instantly builds credibility and he is able to use a healthy mix of humor, personality and business acumen to win people over. Charlie's greatest skill, in my opinion, is his ability to have tough and uncomfortable conversations with customers when a project doesn't go quite as planned. Unfortunately, sometimes parts are backordered or construction is delayed and the PM bears the brunt of the situation. Charlie would always address every issue immediately and in a very direct manner that customers definitely appreciated. No list of excuses outlining why "it's not our fault". He was always was able to diffuse the situation so that we could move past it and get the project back on track. I loved having Charlie as the PM on my projects because I knew that my customer would be happy upon completion and would continue to use us for future projects. His experience and professionalism would make him a valuable resource for any organization.”
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