Zendesk AI puts humans first: https://zdsk.co/3U0DesO At Zendesk, our mission is to power exceptional service for every person on the planet. And we’re accelerating our ambition by building AI with the belief that the customer is always human - whether it's our customer or yours.
Zendesk
Software Development
San Francisco, California 501,619 followers
The intelligent heart of customer experience.
About us
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 brands with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world.
- Website
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https://www.zendesk.com
External link for Zendesk
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- San Francisco, California
- Type
- Privately Held
- Founded
- 2007
- Specialties
- Help Desks, Customer Support, SaaS, Customer Community, and Customer Service
Locations
Employees at Zendesk
Updates
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⚙️ A ticketing system streamlines customer inquiries into a structured process. Dive into this Zendesk guide to learn all about this process — and how AI can be used to enhance it: https://zdsk.co/4bpnZ3m
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💡 You told us in a poll last month that you wanted to learn more about Zendesk AI. Get started with the basics and learn more here: https://zdsk.co/4ePJoWt
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🚀 Assist your agents to solve issues faster with Zendesk AI: https://zdsk.co/3XUlbbd 👉 From onboarding to training and coaching, Zendesk AI enhances every aspect of the agent experience.
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#ZendeskAI proves to be a game-changer in delivering a more human, personalized customer service for the iconic British department store, Liberty. 🔐 Check out their success story: https://zdsk.co/4cU7mhy
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Zendesk reposted this
In the rapidly evolving retail landscape, enhancing customer experience is paramount. At Zendesk, we're leading the charge with AI-driven solutions to transform CX, and I’m really excited to share some of the tangible benefits our customers are seeing after implementing #ZendeskAI. Retail industry leaders Next and Liberty. showcase just how powerful integrating AI into customer service can be: 💡 Next saw 92% of resolutions resolved with just one touch, and describe Zendesk AI as “the first AI tool that lived up to the hype and actually delivered.” 💡 Liberty. achieved a 73% drop in first response time and a customer satisfaction rate increased to 90%
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The 2024 Customer Support Technology Value Matrix has just been released. This year's Leaders include Microsoft, ServiceNow, Talkdesk, and Zendesk. “The integration of AI has shifted the market’s focus from not only improving agent efficiency, but also enhancing overall customer satisfaction through advanced ticket routing, predictive analytics, and proactive engagement,” said Senior Analyst Cameron Marsh. “Real-time data processing and natural language processing (NLP) allow for immediate adjustments in support strategies based on live customer interactions and feedback for more intuitive and effective customer communication management.” Read the report for free on the #BloombergTerminal. Access the full report: https://zurl.co/b9CA #ROI #Value #ValueMatrix #customersupport #GenAI #CRM #CX #customerexperience #helpdesk
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✅ Here's everything you need to know about a customer service scorecard, including how to embrace AI and automation in the process: https://zdsk.co/3XHs7Zo
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🔐 Unlock the full potential of AI in HR and IT for seamless employee service with this Zendesk webinar: https://zdsk.co/4cn1dKP 💡 Join Zendesk and our partners from Capgemini, EZO, SnapCall, and SweetHawk on July 23 to learn how to create efficient, personalized experiences that exceed employee expectations.