Meet the Verint Voice and Digital Containment Bots. With them you can use NLU-based AI to efficiently automate conversations with customers across digital and voice channels. Watch this on demand webinar to learn how these bots can help you provide personalized self-service experiences, resolve more customer inquiries without an agent, and seamlessly escalate the right requests to assisted service. Watch on demand as Heather Richards, Mike Bookey, and Brian Yang share more details on how to get started. https://lnkd.in/gr8nQFDj
Verint
Software Development
Melville, New York 155,432 followers
The CX Automation Company
About us
Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction. Our solutions help brands close the gap created when they lack the resources required to deliver experiences that fulfill customer expectations. Closing this Engagement Capacity Gap™ helps them build lasting relationships with customers and drive real business results. The Verint Customer Engagement Platform draws on the latest advancements in artificial intelligence and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions and demands. We help our customers to drive even greater value from their technology investments by working closely with a broad ecosystem of solutions and partners. With Verint, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees, and do so at scale to realize tangible business results. Global Presence • Headquartered in Melville, N.Y., with 40+ offices worldwide • Powered by 4,500 dedicated professionals and a global partner network Closing the Engagement Capacity Gap Brands today are challenged to deliver quality customer experiences across dozens of engagement channels, hundreds of customer journeys, and millions of interactions – all with the same team and resources. This results in an Engagement Capacity Gap. Verint solutions are uniquely geared toward closing this gap. More than 10,000 organizations in over 175 countries—including more than 85 percent of the Fortune 100 — rely on Verint. To learn more, visit: www.verint.com
- Website
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https://www.verint.com
External link for Verint
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- Melville, New York
- Type
- Public Company
- Founded
- 1994
- Specialties
- Customer Engagement Optimization, Customer Analytics, Engagement Management, Workforce Optimization, Contact Center, Branch and Back-office Operations, Video & Situation Intelligence, Artificial Intelligence, Chatbots, Automation, Compliance, Call Center, Workforce Engagement, Voice Of The Customer, Fraud, Intelligent Self-Service, Boundless Customer Engagement, Engagement Capacity Cap, and Customer Capacity Gap
Locations
Employees at Verint
Updates
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Read how a leading public research university, with more than 40,000 students and 7,000 staff members, used Verint Appointment Booking and Verint Queue Management to help it reduce queues and improve efficiency in its student services hubs and enrollment services. Overall, the university reduced wait times and minimized walkouts, resulting in the ability to service 10.5% more students in the same timeframe. Read the customer case study. https://bit.ly/3LmhrYx
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Calling all CX professionals! 📣 Verint Engage is the premier customer engagement conference designed to help you perfect your organization’s customer engagement strategy, take advantage of AI and CX automation, and get the most out of your Verint solutions. Use the discount code: ENG24SOCIAL100 to save $100 on your Engage registration! https://lnkd.in/gdwSTs3G
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What makes a back-office best in class? Join this interactive discussion where Omer Minkara, VP & Principal Analyst, Aberdeen Strategy & Research, will share industry statistics back-office operations. Learn three ways best-in-class organizations leverage back-office automation to drive down costs while improving efficiency and CX. Omer will be joined by Nicole Nevulis, MBA Nevulis, Sr. Director, GTM, Verint, who will share customer examples of the business outcomes best-in-class back-offices are achieving. https://lnkd.in/g6Dg6QsE
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Calling all CX professionals! 📣 Verint Engage is the premier customer engagement conference designed to help you perfect your organization’s customer engagement strategy, take advantage of AI and CX automation, and get the most out of your Verint solutions. Use the discount code: ENG24SOCIAL100 to save $100 on your Engage registration! https://lnkd.in/genmC5dh
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Meet Verint at #APCO 2024 and see how automation can help you auto-score 100% of the calls received by your PSAP across all channels – voice, email, chat, text-to-911, and more. Learn more about Verint's offerings for public safety at: https://lnkd.in/ejUtfuWi
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Calling all CX professionals! 📣 Verint Engage is the premier customer engagement conference designed to help you perfect your organization’s customer engagement strategy, take advantage of AI and CX automation, and get the most out of your Verint solutions. Use the discount code: ENG24SOCIAL100 to save $100 on your Engage registration! https://lnkd.in/genmC5dh
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Understanding behavioral data is critical to the success of your contact center. In this webinar you’ll learn how Verint can capture this behavioral data from multiple data silos across the enterprise to achieve significant ROI for your organization. Watch now on demand to hear from David Singer & John Clark on this topic. https://lnkd.in/grehuTTE
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1GLOBAL, a top-tier mobile virtual network operator (MVNO) today announced a strategic partnership with Verint to transform compliance across the financial services and trading sectors to upgrade mobile compliance recording solutions for financial institutions throughout the world. Through this new alliance, 1GLOBAL will now provide all of its global clients with trusted cloud-based recording solutions supported by Verint Financial Compliance. Professionals with compliance obligations can increase their productivity and further their capabilities with voice transcription featuring keyword searching, alerting and meeting summaries. For more information, please read the content below and access the press release here: https://lnkd.in/g8VFzhwk
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Not getting the results you want from your data? Wondering how to get started with AI and CX automation? Join us at Verint Engage this September in Orlando! https://lnkd.in/g_56NqjG
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