Has anyone ever told you that you're emotionally intelligent? That's a good thing! EQ is a powerful tool across so many scenarios and industries. It plays a pivotal role in transforming insurance customer experiences by fostering empathy, improving operational efficiency, leveraging technology effectively, and ultimately driving sustainable business success through enhanced customer satisfaction and loyalty. #CX #EQ
Ubiquity
Outsourcing and Offshoring Consulting
New York, New York 103,283 followers
Partnership. Innovation. Community.
About us
Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office operations, and business transformation.
- Website
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http://www.ubiquity.com
External link for Ubiquity
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 10,001+ employees
- Headquarters
- New York, New York
- Type
- Privately Held
- Founded
- 2012
- Specialties
- Business Process Outsourcing, Customer Relationship Management, Contact Center Services, Compliance Management, Identity Verification, Fraud Detection, Business Process Automation, Transcription, and Medicare and Medicaid Managed Healthcare Solutions
Locations
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Primary
1140 Avenue of the Americas
Suite 1601
New York, New York 10036, US
Employees at Ubiquity
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Jonathan Donahue
Growth Leadership - Banking, Financial Services, FinTech, Payments, Business Services, B2B & Published Author (GE, GE Capital, Genpact, WNS, VC/PE…
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Sagar Rajgopal
Co-Founder/ President/ Chief Customer Officer at Ubiquity Global Services
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Lisa Barajas
Talent Acquisition Sr Specialist at Ubiquity Global Services
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Eddie Wong
Updates
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The BPO business analytics market is set to grow significantly from 2024 to 2033, driven by the need for more efficient and data-informed decision-making processes. It is expected to be an almost $50 billion market by 2028! This is thanks to things like data-driven decision-making and enhanced efficiency and productivity. The integration of business analytics within BPO not only enhances service delivery but also transforms how businesses operate, making it a pivotal factor for future growth and success in the industry
Business Process Outsourcing (BPO) Business Analytics Market Size, Share, Revenue, Trends And Drivers For 2024-2033
einnews.com
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Honestly is the best policy! We're cutting through the noise with our no-nonsense approach to customer experience outsourcing. We always emphasize the importance of transparency, tailored solutions, and empowered agents. This is why we advocate for relationship-focused outsourcing that blends efficiency with effectiveness, ensuring businesses not only grow but thrive through exceptional CX. Piqued your interest yet? Check out the guide below to learn more.
The insanely honest guide to outsourced CX
ubiquity.com
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This isn't a secret: a great customer experience is a key differentiator for businesses. However, many companies miss out on this advantage due to risks in their BPO strategy. Partnering with a single BPO provider, who deeply understands your business, can streamline operations, improve service quality, and reduce costs. This focused approach ensures better alignment with business goals, leading to enhanced efficiency, scalability, and a more seamless customer experience.
Balancing Cost & Quality with BPO CX Management
ubiquity.com
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When considering the enhancement of customer experience (CX), there are various crucial aspects to prioritize. Each element plays a vital role in shaping how customers perceive and interact with a brand, ultimately influencing their satisfaction and loyalty.
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Our 2024 Insiders' Guide has 32 pages of critical insights, best practices, and turning-point case studies. Download "21 CX Principles: 2024 Edition" now - https://lnkd.in/e28ZT-f7
The 21 CX Principles
go.ubiquity.com
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Ubiquity joined “The Big Climb” fundraiser to fight cancer on Saturday at New York’s Citi Field. The nationwide event conducted by the Leukemia & Lymphoma Society supports blood cancer research. This research has led to therapies for patients with rare forms of stomach and skin cancers, and the therapies are now in clinical trials for patients with a range of cancers including lung, brain, breast, pancreatic, and prostate. https://lnkd.in/ebjaQQP
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The stakes keep getting higher. Insurance market challenges are leading to significant shifts in how policies are structured and claims handled. The key to efficient customer service is emotional intelligence (EQ). Read our post: https://lnkd.in/e8qPjxUS
High insurance EQ = insurance CX success
ubiquity.com
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Case Study: An environmental services company had to scale up a CX team quickly to handle high call volumes, increase responsiveness, and reduce call times. Find out why the president said: “Ubiquity made it so easy for us to outsource.” Form-free download: https://lnkd.in/eDCnrPxC
3-month service turnaround exceeds high CX goals
ubiquity.com