Imagine boosting your annual revenue by $1.5 billion, just by understanding your customers on a deeper level. A major wireless carrier achieved this impressive feat with a multichannel customer experience approach. Intrigued? Dive deeper and discover their secrets ➡️ https://lnkd.in/erUCmZwy
TTEC
Outsourcing and Offshoring Consulting
Greenwood Village, Colorado 278,809 followers
We create smiles
About us
TTEC (pronounced t.tec) We help companies build engaged, happy, profitable customer experiences powered by our combination of humanity and technology. Subscribe to TTEC’s eNewsletter, Dialogue, to stay up-to-date with the latest CX news and industry trends: http://www.ttec.com/resources/enewsletter#.WlQNPVWnFhE
- Website
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http://www.ttec.com/
External link for TTEC
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 10,001+ employees
- Headquarters
- Greenwood Village, Colorado
- Type
- Public Company
- Founded
- 1984
- Specialties
- Customer Experience Consulting, Customer Technology Services, Customer Care Services, Captivate Customers, Omnichannel Technology, Bilingual Professionals, Cloud-Based Technology, Operational Excellence, Revenue Growth, Customer Acquisition , Care, Digital Trust and Safety Services , and CX Technology
Locations
Employees at TTEC
Updates
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Consumers may be caught unawares when they learn about new healthcare rules (and benefits) that will impact their enrollment decisions. Is your contact center team ready? Learn how payers and PDMs can prepare for a wave of new questions 👉 https://lnkd.in/gykKKJMm #IRA #CMS #RealSkill #MOOP #MPP #OEP #MedicarePartD
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What's blocking you from achieving maximum return from your most valuable asset -- your customer base? There are so many levers to pull to improve #contactcenter operations. Take the poll below, then visit https://lnkd.in/eMj5R3YU
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As AI continues to transform the industry, it’s crucial for travel brands to integrate it strategically. Resist adopting AI just for the sake of it- focus on eliminating customer pain points, easing associate workload and maximizing ROI instead. Learn more about the 6 ways that AI can help travel CX take flight 👉 https://lnkd.in/gA7dQBh2
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It's time for this week's Hot Jobs! 🔥 Click on the links below to check out the latest opportunities. Remember to share and tag anyone you believe would excel in these roles! ON-SITE 🔥 Bilingual Customer Service Representative 📍Mexico City, Mexico *Fast-Track Application* https://lnkd.in/eczB_xzZ Director, Program Manager 📍 New York, United States: https://lnkd.in/gpp7skaC Senior Desktop Support Technician 📍Novaliches, Philippines: https://lnkd.in/ez7sTy6m Team Lead/Trainer📍Concord, United States: https://lnkd.in/esii-2Xg Team Lead📍Concord, United States: https://lnkd.in/eqX9fjPt Manager Sales Service Delivery 📍Tempe, United States: : https://lnkd.in/eUY4KFNW Manager Service Delivery, 📍Clifton Forge, United States: https://lnkd.in/eAhV59_H Associate Payroll Analyst📍 Mexico City, Mexico: https://lnkd.in/e9EKggT4 REMOTE 🔥 Senior Specialist, Social Media Marketing📍Philippines *Fast-Track Application*: https://lnkd.in/etS6pPfb Network Solutions Architect📍United States: https://lnkd.in/e5wTWTUp HYBRID Senior Payroll Specialist 📍Leon Guanajuato, Mexico: https://lnkd.in/eVEHBv2w Senior Payroll Specialist📍Guadalajara, Mexico: https://lnkd.in/eG7iSphJ #ExperienceTTEC #careergrowth #opportunities #openroles #cx
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Streamline gaming trust & safety with AI in 2024 🎮 🕹 Mason Jones, VP of Business Development at TTEC, sees AI as a game-changer. "AI can moderate content and enhance voice chat safety," says Mason. Reduce toxicity, improve resolution times, and keep gamers engaged! Read Mason's blog post on how AI elevates gaming CX: https://lnkd.in/eBiSSD6q #GamingCX #CustomerExperience #AI #TTEC
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We're excited to share the incredible work our team is doing to support education in the Philippines! 📚✨ As schools in Manila gear up for a new academic year, we've donated essential supplies to four elementary schools, impacting over 1,800 students. The joy and excitement on their faces remind us why we do what we do. At TTEC, our global community is our strength, and we are committed to supporting them.
The joy and excitement on these faces make my day! As schools in the Philippines gear up for a new academic year, I’m thrilled to announce the donation of essential supplies to four elementary schools located in Manila. The schools, which collectively serve 1,800+ students with limited resources, received laptops, printers, cooling units and other tools that will significantly enhance the learning experience. The donations went to Silahis ng Katarungan, Rosauro Almario, Antonio Luna and Dr. Benigno Aldana elementary schools. We love seeing students’ and teachers’ enthusiasm and appreciate the opportunity to help support their learning journey. At TTEC, our global community is our strength. With over 65,000 employees across six continents, including more than 23,000 in the Philippines alone, we are devoted to supporting the children – the global leaders of tomorrow.
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We’re thrilled to see TTEC Agility driving such incredible improvements in productivity, customer satisfaction, and refunds. These are the kind of results that make us all proud to be in the CX game. Let's keep raising the bar together!
Ready to go to the next level? 🚀 Let the Risk Mitigators and our AI-powered coaching be your secret weapon. 🤖🛡️ Did you know that just by infusing some AI into your coaching, you can watch your productivity skyrocket by a jaw-dropping 97%? 📈 That’s the kind of result we brought to the table for a nutritional company: ✅ 97% productivity boost? Check ✅ Slashed refunds by 6%? You bet! ✅ And a whopping 9% rise in customer sentiment score? Heck yes! Ready to learn more about the AI coaching revolution? 👉 https://lnkd.in/eDAhrZhC #AgilityCX #NextLevel #RiskMitigators #AICoaching
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Imagine if AI wasn’t just a tool, but your best friend at work! 🤖 Join the conversation with James Bednar and Elizabeth Glagowski on July 31 to meet the CX employees who benefit from AI as a companion, ally, concierge, and advisor. Discover how AI can be your secret weapon for CX success! Ready to make AI your new work bestie? Register now! 👇
Who benefits from AI in the contact center?
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TTEC
NASDAQ
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$7.71
0.75 (10.776%)
- Open
- 7.05
- Low
- 7.05
- High
- 7.71
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