Touchstone Energy® Cooperative, Inc.

Innovation: A third principle Touchtone Energy cooperatives exemplify is consistently offering state-of-the-art technologies to better serve members. Find out what Innovation, our third core value, means to our national team. What does Innovation mean to you?

Congratulations to Coosa Valley Electric Cooperative, Inc. CEO Jonathan Cullimore and the entire co-op team for their dedication to member service excellence, which resulted in this high member satisfaction score! The American Customer Satisfaction Score (ACSI®) is a national industry measure of customer satisfaction. Getting an ACSI score is free to all Touchstone Energy distribution cooperatives, so if yours has not yet taken advantage of this valuable benefit of membership, please sign up at https://lnkd.in/gs88eTZg.

Touchstone Energy® Cooperative, Inc. is proud to announce that 99 member cooperatives earned an American Customer Satisfaction Index (ACSI®) 2024 Customer Satisfaction Award* in Q1 and Q2 (2024) based on their member survey results. Members of each cooperative were asked to rate their overall satisfaction, how well the co-op lived up to their expectations, and how well the co-op measured up to their ideal co-op experience. Each co-op honored earned an ACSI score that substantially outperforms the industry average score earned by publicly measured co-op energy utilities reported in the 2024 ACSI Energy Utility Study. This honor is a testament to Touchstone Energy Cooperatives' ongoing efforts to provide the best possible member experience. Congratulations! To all electric cooperatives: please check your email inbox on Thursday, July 11, for our announcement of the top 5 ACSI® scores of Q2 2024. *Award criteria are determined by the ACSI® and are based on customers rating their satisfaction in a survey independent of the syndicated ACSI Energy Utility Study. For more about the ACSI, visit www.theacsi.org/badges. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. 

In case you missed our July Seven On 7 podcast over the holiday weekend, check it out now at https://lnkd.in/eisNYEvX. In this special episode, Executive Director Jana Adams hosts United Cooperative Services (UCS) General Manager & CEO Cameron Smallwood for an exploration into how Touchstone Energy's core values empower us to shine during the toughest of times. Listen in as Cameron shares the efforts UCS undertook to rebuild financial stability following one of the greatest challenges the co-op ever faced just a few winters ago. Discover how transparency and unwavering integrity can build trust and reliability among co-op member-owners during times of true adversity.

"We set out with a goal to exceed member expectations in everything we do," said Medina Electric Cooperative, Inc. CEO Trey Grebe of the co-op's ACSI® score. "I'm pleased to see our high score reflect that mission."  Congratulations, Trey, and to the entire co-op team on achieving this high score resulting from your dedication and commitment to your members! The American Customer Satisfaction Score (ACSI®) is a national industry measure of customer satisfaction. Getting an ACSI score is free to all Touchstone Energy distribution cooperatives, so if yours has not yet taken advantage of this valuable benefit of membership, please sign up at https://lnkd.in/gs88eTZg.

Accountability - another fundamental principle that sets Touchstone Energy cooperatives apart and a principle our members live by daily. Hear what our second core value, accountability, means to our national team. What does accountability mean to you?

"It is essential for organizations, especially member-focused, member-owned cooperatives, to survey their stakeholders periodically. Grand Electric's mission is to deliver safe and reliable power to our members. Through the ACSI, we can confirm that we're achieving our mission and understand our member-owners degree of satisfaction with our services. I'm pleased and proud to share that after our recent ACSI survey of a majority of our members, Grand Electric received an ACSI score of 89. This is an amazing accomplishment and testament to our employees' commitment and dedication to serving our members daily and our board's commitment to their fellow members. Most importantly, it attests to our members' level of trust and satisfaction in their co-op. We will strive to maintain and improve this high member satisfaction." - GRAND ELECTRIC CO-OP, INC CEO & GM Eric Kahler. Congratulations, Eric and the Grand Electric team, on your dedication to member service and measuring and monitoring their satisfaction. Your dedication shows in this high satisfaction score! The American Customer Satisfaction Score (ACSI®) is a national industry measure of customer satisfaction. Getting an ACSI score is free to all Touchstone Energy distribution cooperatives, so if yours has not yet taken advantage of this valuable benefit of membership, please sign up at https://lnkd.in/gs88eTZg.

Congratulations to Middle Tennessee Electric President & CEO Chris Jones and the entire team on MTE's high member satisfaction score! The American Customer Satisfaction Score (ACSI®) is a national industry measure of customer satisfaction. Getting an ACSI score is free to all Touchstone Energy distribution cooperatives, so if yours has not yet taken advantage of this valuable benefit of membership, please sign up at https://lnkd.in/gs88eTZg.

We value our members' feedback and support," said Choctawhatchee Electric Cooperative (CHELCO) CEO Steve Rhodes. "This score demonstrates our consistency in delivering excellent service, being responsive to members' needs and being good stewards of member resources." Congratulations to Steve and the CHELCO team on your dedication to measuring and delivering exceptional member service! The American Customer Satisfaction Score (ACSI®) is a national industry measure of customer satisfaction. Getting an ACSI score is free to all Touchstone Energy distribution cooperatives, so if yours has not yet taken advantage of this valuable benefit of membership, please sign up at https://lnkd.in/gs88eTZg.

Thanks you to Minnesota Rural Electric Association for inviting me to your summer member services and comms conference in gorgeous Walker, MN. The Olympics theme was fun (hoping there were no injuries after I left lol) and I loved the “Member Services to CEO” panel. I’m glad so many folks from across the state took time to hear about some of the ways Touchstone Energy® Cooperative, Inc. can help them make their jobs just a bit easier.