Tend

As a decentralized, multi-site organization with a hybrid workforce, face time can be hard to come by. We were thrilled to convene our recently launched Leadership Collective in Nashville last week where we put our heads together to talk through some strategic initiatives, explore new frameworks and share the excitement for some big plans in H2. An essential part of getting aligned? Connecting our team members outside of the office (life-sized Jenga, anyone?) Shoutout to our amazing People team in Nashville for organizing this impactful event! Charlie Wagner Joshua Maharaj

Every quarter, we recognize #Rockstars at each of our studios who exemplify Tend's mission, vision and values. Big shoutout to some of our team members below who we celebrated last quarter. Thank you for all that you do! 🌟Arame Gueye, Welcome Bar, Tend Upper West Side 🌟Marilyn Lara, Welcome Bar, Tend Chelsea 🌟Andrew Young, Dental Hygienist, Tend Buckhead 🌟Chelsea Belcher, Dental Hygienist, Tend East Nashville 🌟Dr. Chanté Parker, Provider, Tend Midtown Atlanta 🌟Dr. Tyler Sanslow, Provider, Tend Post Office Square 🌟Lakisha Hinton, Member Experience Specialist, MX

One of our core values at Tend is to embrace our differences, which is reflected not only in the diversity of our teams but also in our inclusive approach to care. We’re proud to work with clinical leaders like Dr. Tyler Sanslow, who presented a course on Inclusive Care & Equitable Oral Health for the LGBTQIA+ Community earlier this year at Yankee Dental Congress. In honor of #Pride month, we’re thrilled to share a few of his best practices surrounding inclusive care. Meeting our patients where they are is one of the core tenets of our clinical care and it’s our privilege to spotlight Dr. Tyler for embracing these values every day. 🏳️🌈 Inclusive Policies: Upholding patient and employee confidentiality while respecting HIPAA regulations is paramount. Ensure your policies and best practices are not only known but also easily accessible to all, fostering a transparent and inclusive environment. 👩���� DEI and LGBTQ+ Training: A commitment to DEI extends to regular LGBTQ+ training sessions, conducted annually at minimum and integrated into new hire orientations. Trainings should be designed with comprehensive competencies to ensure understanding, and create a culture of accountability and respect among team members. 📲 Physical and Digital Environment: Make sure your physical environments, as well as digital channels like websites and social media are inclusive. Create welcoming spaces by considering diversity across all touchpoints; for example, offering stickers for children that go beyond traditional gender norms or ensuring signage for all-gender restrooms. 💬 Pronouns: Respecting pronouns is essential for fostering comfort and inclusivity in patient interactions. By encouraging the usage of pronouns in conversations, badges/IDs, and forms, we aim to elevate visibility and demonstrate solidarity with the LGBTQ+ community. 🚻 Gendered and Gender-Neutral Terms: Use gender-neutral language, avoiding terms like "sir," "ma’am," and "guys." Instead, embrace inclusive terms like "partner," "patient," and "you." When in doubt, default to using "they" to ensure everyone feels seen and respected. 📑 Inclusive Language on Forms: Recognize the importance of representation and supplement insurance forms with fields for preferred names and respectful language options. Make sure to address patients in a manner that aligns with their identities and preferences.

Big thank you to Mike Huffaker and Planet DDS for having us on their podcast! Check it out below 👇

Congratulations to our #CMO Matthew Fitzgerald on being voted a Top 50 Marketer at the #OnConIconAwards! Thrilled to be in such great company, and to be recognized for the amazing achievements of our whole marketing function. Hats off to all the winners and big thanks to OnConferences for the nomination. https://lnkd.in/eVZNcbuK

No feeling like the window vinyls going up and it starts feeling real 😎 See you soon, Downtown Brooklyn! And big shoutouts to our development and creative leads Nicholas Breunig, CPA and Brooke Davis for their work on these stunning vinyls. #NewStudio #ComingSoon

Exciting news! 🗞 🎉 We're thrilled to announce that we're teaming up with Cedar to bring even more transparency and trust to our patient journey by simplifying the payment experience. (And even more thrilled to be their first dental partner!) Being digital-first and tech-enabled as always been part of how Tend does dental differently, and billing is no exception. Big thanks to Maia Lura Anderson and Healthcare Brew for helping us share the news. https://lnkd.in/ejFAB3GH

The 2024 #Hinman Dental Meeting in Atlanta, GA is nearly here and we’ll be there! Come meet Team Tend at booth 1644 from Thursday, March 21st to Saturday, March 23rd and score some can’t-miss swag. Can’t wait to see you! Thomas P. Hinman Dental Meeting

Employee recognition for the win! We had an amazing time last night at our Tendee awards, our annual celebration of our incredible teammates. Dressed to impress at our NYC and Nashville Hubs, as well as at each of our studios and virtually, our team showed up to celebrate each other and the work we do every day. Congrats to all the winners!

We're excited to announce that Tend has been featured in this year’s Digital Health 100! This list, published by Digital Health New York, celebrates the most innovative and exciting companies in the NY healthcare ecosystem. See the full #DH100 list and read more about the trends impacting the industry in the 2024 New York Healthcare Innovation Report https://lnkd.in/gz8zCmSZ