If verification and authorization go off the rails whenever someone is out sick, you can lose revenue, time, and patients. A 24/7 digital workforce reduces costs by increasing productivity and eliminating errors. Find out how you can use automation to your advantage. https://bit.ly/3xFu4uR #Automation #SutherlandHealthcare #Healthcare
Sutherland
IT Services and IT Consulting
Pittsford (Rochester), NY 773,499 followers
We are a digital transformation company. We make digital 𝐡𝐮𝐦𝐚𝐧™
About us
We are a digital transformation company. We make digital 𝐡𝐮𝐦𝐚𝐧™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
- Website
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https://www.sutherlandglobal.com/
External link for Sutherland
- Industry
- IT Services and IT Consulting
- Company size
- 10,001+ employees
- Headquarters
- Pittsford (Rochester), NY
- Type
- Privately Held
- Founded
- 1986
- Specialties
- IT Services, Technology, Healthcare, Banking and Financial Services, Insurance, Travel & Entertainment, Telecom, software as a service, Google Cloud, Process Consulting, Design Thinking, Experience Labs, Digital Transformation, Customer Experience, Conversational AI, Data & Analytics, and Retail and CPG
Locations
Employees at Sutherland
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Walter Montalvo
Senior Software Engineer and Architect
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Dudley Larus
Building a better world by unleashing the power of great customer experiences (CX)
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Fabio de Sant'Anna
Management Consulting | Technology Practice Head | Banking & Insurance | AI | Machine Learning | Intelligent Automation | Digital Transformation
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Brad Burgess
AVP Healthcare | Digital Transformation | Healthcare IT | Payer | Payvider | BPaaS | Automation | RPA | AI | CX | PX | Analytics | Data | Advisory
Updates
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Considered one of the fundamental pillars of our organizational ethos, Sutherland launched the second wave of the Women in Leadership Mentoring and Coaching Program. Building on the success of the first wave, we have strengthened our commitment to fostering inclusivity and equity in every aspect of our Employee Experience. Let's continue to break barriers, shatter glass ceilings, and create a thriving community for women leaders where ideas flourish and aspirations soar! #OneSutherland #Inclusion #Diversity #Equity #SutherlandDEI Julie Clarke Eric Tinch ANIL JOSEPH Simi Choudhury (She/ Her) Harita Gupta Melanie Wheeler Sushmit Sarkar Kristina Ronkova Rhutuja Satpute
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Activision partnered with CloudTestr to enhance their testing efficiency. The result? A 50% boost to their testing ROI and streamlined system stability. Discover how CloudTestr frees business users from manual testing and adapts new functionalities with ease. https://bit.ly/4eZ48Lw #SutherlandDES #SutherlandTech
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Introducing Sutherland FinTelligent, our hyper-automation solution tailored for the Banking and Financial Services industry. Gen AI is paving the way for a new era of productivity, where automation isn't just about tasks—it's about empowerment. Our solution empowers professionals in the banking and financial sector to harness the full potential of hyper-automation, unlocking more time for innovation and strategic decision-making. Join us in revolutionizing the future of BFS automation! https://bit.ly/45Wty8k #Automation #GenAI #SutherlandBFS #Hyperautomation #Banking #Fintech
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Today's mortgage industry faces volatility, sharp volume swings, and increased regulatory scrutiny. Like other customer-focused industries, mortgage service providers are looking for ways to better control costs, reduce capital expenditures, and improve service levels and operational efficiency. Find out how our Mortgage Solutions can help. https://bit.ly/3Le6oRd #MortgageServicing #SutherlandMortgage
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🚀 Our Sutherland UK team recently attended the 12th annual CX Retail Exchange at Hilton Syon Park, London – the premier event for retail's senior customer & experience leaders. Our experts, Naveen Mehta, Rohit Menon, and Silvena Zheleva, delved into two days of innovation, redefining retail experiences, building loyalty, and creating frictionless journeys. Rohit even hosted a panel on “Voice of the Customer for CX Potential” with industry leaders from Deichmann Shoes UK, Moonpig.com, and Pret A Manger. At Sutherland, we champion Digital-First Retail Solutions driven by Design Thinking, boosting conversion and efficiency through insights and AI. We're proud to be shaping the future of retail excellence and defining what customer experience holds "in store" for 2024! Reach out to learn more about our retail and CPG services. 🌟 #CXRetail #DigitalTransformation #RetailInnovation #CXRetailExchange
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User safety is of the utmost importance to social media platforms. That's why they turned to us when this platform failed to respond promptly to complaints. Sutherland helped the platform enhance user safety by implementing a robust framework for the recruitment and onboarding of agents. Not only this, but our wellness program ensured agents still reported high e-SAT scores, despite the offensive content they regularly dealt with. ✅ Our #ContentModeration services succeeded in accelerating case resolutions, whilst maintaining agent satisfaction. Want to know more about how we did it? Read the full case study here 👉 https://bit.ly/3We81Vq
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As the adoption of AI becomes more prevalent, how can the insurance industry find the right balance between technology and human oversight? To find out, join us on LinkedIn Live for "Reimaging the TPA: Making Digital Human" on August 14 at 1:00 pm ET. Our expert panel, featuring Ronak Doshi from Everest Group, Sanjib Talukdar & Laurel Jordan from Sutherland, and Kimberly Duke LIDP, will cover how a transformative TPA model can boost CX and drive efficiencies. https://bit.ly/3KUiPSj #LinkedinLive #Insurance #SutherlandInsurance
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The fintech sector is poised for a rebound, are you prepared to seize opportunities ahead? Join us for "Fintech Rebound: Unveiling Opportunities for 2024 and Beyond" on July 23 at 11:00 am ET. Our expert panel, featuring Everest Group's Dheeraj Maken, Sutherland's Sumit Chopra, and FinTech Futures' Tyler Pathe, will share actionable strategies and best practices to position your firm for success in the rapidly evolving fintech landscape. Register here: https://bit.ly/4bqYjDn #Fintech #SutherlandBFS #Webinar
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Explore how a leading insurance broker achieved a 75% reduction in test effort and improved compliance using CloudTestr. Learn how CloudTestr can automate and streamline your testing function, ensuring consistency and reducing vulnerabilities. https://bit.ly/3VLFXr3 #SutherlandInsurance #SutherlandDES