"Legacy players in the space have only focused on step one of the entire incident management process — which is simply getting paged. Too many companies were paying a lot of money for this rudimentary ability. So now you get this feature with Rootly On-Call, but it's combined with our holistic platform that is collecting data throughout the entire lifecycle, through incident resolution." - JJ Tang for International Business Times Thank you to IBT Media for this piece highlighting Rootly is ushering in a modern era of incident management tooling 🚀 https://lnkd.in/dusDy3Vy
Rootly
Software Development
San Francisco, CA 4,261 followers
AI-powered on-call and incident response. Trusted by leading companies like NVIDIA, Squarespace, Canva, Figma, and more.
About us
AI-powered on-call and incident response. Beautiful, modern, and Slack-native incident management—from your first alert to retrospective. Trusted by 100s of leading companies including NVIDIA, Squarespace, Canva, Grammarly, Elastic, Tripadvisor, and Figma. See why they rate us 5 stars on G2: https://www.g2.com/products/rootly-manage-incidents-on-slack/reviews
- Website
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https://rootly.com/
External link for Rootly
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- San Francisco, CA
- Type
- Privately Held
- Specialties
- Incident Response, Incident Management, SRE, DevOps, SaaS, B2B, Outage Management, Incident Resolution, Site Reliability Engineering, and Crisis Response
Products
Rootly
Incident Management Software
Some things you can automate with Rootly: 🧪 Creating dedicated incident channels, Zoom rooms, and Jira tickets 🧑🏾🤝🧑🏾 Looping in the right teams/responders and assign roles (e.g. Commander) ⏰ Setting reminders and tasks (e.g. updating Statuspage every 30min) 🎤 Communication with stakeholders (e.g. Statuspage, Slack, Email) 📌 Automated postmortem timeline generation and action item tracking 📟 Create and manage on-call schedules and escalation policies 🚨 Page responders directly from Slack 📊 Tracking and visualizing metrics such as MTTR and incident causes 📝 Write postmortems in tools you use like Confluence, Google Docs, and more ...and much more! Will Rootly work with my existing process? Yes! 🔮 Workflow builder lets you customize Rootly (e.g. page Infra and email leadership when incident > SEV1) 🎛️ 70+ integrations across PagerDuty, Opsgenie, Jira, GitHub, Datadog, Zendesk, and API for custom requests
Locations
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Primary
San Francisco, CA 94102, US
Employees at Rootly
Updates
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Our Reliability Advocate Ashley Sawatsky will be speaking at #DevOpsDays London in September! Want to attend? Reach out to us for a sweet discount on your ticket 😎
I'm looking forward to speaking at #DevOpsDays London on Sept 27 alongside a fantastic speaker lineup. I'll be talking about why playbooks aren't the 'be all end all' of IM process, and what to do about it ⬇️ https://lnkd.in/gqB4Zbku "How many of us have walked away from a retrospective where “update X playbook” accounted for the bulk of the post-incident learning? As we establish and evolve our incident response programs, playbooks are a useful tool to document information and build consistency. But they also can easily become a dumping ground for rigid process and oversimplified approaches that don’t work in the ambiguous and complex real world incidents we experience. In this talk, I’ll break down three pillars for building incident response programs that build consistency and alignment while leaving room for judgement and agility."
Making Better Decisions in Incidents (Why Playbooks Aren’t the Answer)
devopsdays.org
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We celebrated a big milestone at Rootly HQ this week — our CEO's dog's 4th birthday. Rootly wouldn't be the same without Nova's wagging tail greeting us as we walk through the door 🐾 To celebrate Nova's birthday, we're giving away free Woofly dog bowls at rootly.gift! One per person, discount code expires after the weekend (or when we run out - whatever comes first!) Grab yours while you can at the link below 🦴 https://lnkd.in/gwZiPsAV
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Think your home-grown observability tool can't integrate with Rootly? Think again! Our generic webhook alert source means you can intake alerts from any external source to Rootly to automatically create incidents and page responders the moment a problem is detected. Learn more in the changelog! https://lnkd.in/gvnNauWe
Rootly | 🔌 Generic Webhook Alert Source
rootly.com
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Fun fact: The origin of the phrase "Round Robin" has nothing to do with birds 🐦 It actually comes from the french word "ruban" which translates to "ribbon". In incident response, Round Robin refers to an escalation policy where instead of all alerts for a particular service going to a primary on-call responder, alerts are distributed sequentially across a group of responders. In this blog post, we break down different approaches to Round Robin schedules and when they're most effective. If you're interested in learning how a Round Robin schedule can reduce pager fatigue for your team, check it out! https://lnkd.in/gjbwqKjq
Rootly | Round Robin escalation policies: do's and don'ts
rootly.com
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How should you measure developer productivity? 🧑💻 At PlatformCon '24, Jennifer Riggins hosted a stellar panel featuring experts like Abby Bangser (Principal Engineer, Syntasso) and Helen Greul (Head of Engineering for Backstage by Spotify) where they explored this very topic. The discussion delved into effective measurement strategies, distinguishing wants vs needs, and the impact of developer surveys. Our own Platform Engineering expert Jorge Lainfiesta distilled some of his favorite takeaways from the panel in the latest post on the Rootly blog. Check it out! https://lnkd.in/gpcmCWP9
Rootly | Measuring developer productivity IRL: practical tips for platform engineers
rootly.com
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Workflows are a powerful tool which allow Rootly users to automate any part of their incident management process. Our platform comes pre-loaded with default workflows based on best practices, but we also allow users to create and customize their own workflows through a clean user interface. Put simply, workflows allow you to automate any repetitive, manual incident task in minutes, without writing a single line of code ⚡️ You can already easily control who has the ability to create and manage workflows through our granular access settings, but we've added another layer of control by allowing users to lock individual workflows, making them only editable by Owners or Admins—the highest access level users of the platform. This means you can encode your business-critical processes as workflows without worrying about any inadvertent or unexpected changes. See locked workflows in action in the changelog! https://lnkd.in/gs8i-T9H
Rootly | 🔒 Lock Individual Workflows
rootly.com
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Industry giants Google and Meta both utilize AI in their incident management process, but in notably different ways. In the latest post on our blog, DevOps expert Jorge Lainfiesta breaks down the strengths and risks of each of these approaches to AI-powered incident response 🤖 https://lnkd.in/gAqSrm3v
Rootly | How Meta and Google use AI to improve incident response
rootly.com
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Our Reliability Advocate Ashley Sawatsky spoke with The Prime View about how we deliver simplicity and ease of use within our enterprise-ready incident response platform used by companies at all scales, from startup to Fortune 500. Check out the interview to hear how Rootly streamlines incident management, and what makes us unique from other competitors in the space!
🚨 Discussing Rootly's unique approach to incident management, Ashley Sawatsky emphasizes AI capabilities that enhance incident resolution and personalized support to optimize user satisfaction. Check out the full episode now! https://lnkd.in/dtkGDqqY Read the interview highlights here: https://lnkd.in/dr2sjR7u #incidentmanagement #rootly #AI #techinnovation #womenintech #thoughtleadership #interviewpodcast
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It's Friday before the Canadian long weekend and we're feeling spicy 🌶️ so we decided to treat you to a fresh mini drop of Humans of Reliability interviews! You don't want to miss these ones. Reginald Davis talks about what it actually means to be a Technical Lead, his community Tech For The Culture which helps Black tech practitioners start and grow their careers, and which Houston hiphop artists you shouldn't sleep on. Jessica F. talks about the incident metrics you should actually care about, why being "non-technical" in tech is actually a superpower, and what foods you need to try if you're visiting Singapore. Their interviews are live now on Humans of Reliability: https://lnkd.in/gByTQ2xq
Rootly | Humans of Reliability
rootly.com