Priority Dispatch Corporation

After more than seven years of development, research, and careful planning, Priority Dispatch Corp. has an exciting announcement: Protocol 41: Caller in Crisis (1st Party Only) was just released with MPDS v14.0.219 and ProQA 5.1.1.50. For more information on the full release and to get the update, check your inbox. Learn how to activate Protocol 41: https://bit.ly/3XmFNsG Protocol 41 was developed by the International Academies of Emergency Dispatch as the first mental health dispatching protocol designed specifically for first-party callers at risk of suicide or other severe mental and behavioral health episodes. Protocol 41: Caller in Crisis (1st Party Only) leverages powerful trainings, the most complex protocol logic ever developed by the IAED, and the expertise of behavioral health professionals to create a tool unlike anything ever before seen in emergency mental health dispatching. Learn more about Protocol 41: Caller in Crisis (1st Party Only): https://bit.ly/3XmFNsG #MentalHealth #SuicideAwareness #EmergencyMentalHealthDispatch #PublicSafety

EMDs shouldn’t have to guess what’s best to help callers at risk of suicide. Protocol 41: Caller in Crisis (1st Party Only) gives them the tools they need to help those callers in crisis. Learn more about Protocol 41: Caller in Crisis (1st Party Only): https://bit.ly/3XmFNsG #MentalHealth #SuicideAwareness #EmergencyMentalHealthDispatch #PublicSafety

At the end of last month, King William County Sheriff's Office in King William, VA went live with the Medical Priority Dispatch System (MPDS). Implementing MPDS can be a lot of work. Our team was impressed with King William County's staff and their willingness to put in the work to become proficient with a new system. They went live smoothly and are already using MPDS at a high level. MPDS serves as a decision support tool for Emergency Dispatchers and callatakers, guiding them through getting the right information in the best order for efficient dispatch and responder and caller safety. Once help is on the way, it helps them provide potentially lifesaving prehospital care. Congrats, King William County Sheriff's Office! We're proud to call you a part of our community. #EmergencyDispatch #Virginia #Medical

Wayne County 911 Communications in Goldsboro, NC is live with the Fire Priority Dispatch System (FPDS)! Our team has been on-site with them this week to make sure the transition was smooth and it all went off without a hitch. Wayne County's staff is professional, capable, and already using FPDS at a high level. FPDS equips emergency dispatchers to handle a wide range of cataclysmic events, from structure and brush fires to backcountry distress and sinking vehicles. It makes it possible to consistently send the right people and equipment to the scene – with the right information – and provide lifesaving support when necessary. With proven protocols guiding each conversation, Emergency Dispatchers and calltakers can successfully meet the ever-evolving challenges and needs of firefighters in their community, improving safety and outcomes for everyone involved. Join us in congratulating Wayne County! #FPDS #EmergencyFireDispatch #NorthCarolina

Here's a cool peek behind the curtain you might not get to see very often: Periodically, we invite members of our community within a specific region to a Focus Group to network, introduce some upcoming products and services, and hear their stories and ideas about all things Emergency Dispatch. There are breakouts for specific topics that are led by experts, we cater lunch, and everyone has a ton of fun. These meet-ups help us get to know our community better, get a feel for how things are going in a given area, and create opportunities for members of our community to interact and build relationships. This week, we were in Florida. Keep your eyes peeled for when we're coming to your region, and be sure to come out and join us. #EmergencyDispatch #PublicSafety #Networking #Florida

Helping callers in crisis can take a heavy toll on Emergency Medical Dispatchers. With the rise of mental and behavioral health calls, EMD burnout is a very real worry for many Emergency Communications Centers. With Protocol 41: Caller in Crisis (1st Party Only), EMDs aren’t left to their own devices to figure out how to develop emotional resilience. Learn more about Protocol 41: https://bit.ly/3XmFNsG Protocol 41’s training leverages the experience and knowledge of professionals in Emergency Dispatch and psychology to help EMDs understand best practices for maintaining their own emotional well-being and mental health and teaches them steps to develop a plan for decompression following particularly difficult calls. Get started with Protocol 41: Caller in Crisis (1st Party Only): https://bit.ly/3XmFNsG #MentalHealth #SuicideAwareness #EmergencyMentalHealthDispatch #PublicSafety

Some very exciting news from Richmond, VA: Richmond Department of Emergency Communications went live this week with the Medical Priority Dispatch System (MPDS). This is their third discipline, having already gone live with the Fire and Police Priority Dispatch Systems (FPDS and PPDS) in 2022. Richmond was only live with MPDS for two minutes before its first call came in. Shameeka Marcelle answered and dispatched a Stroke call at 8:02 am on Monday morning. Richmond has a population of around 229,000 and covers roughly 60 square miles. It's especially exciting to see an agency implement their third discipline and create the same standard of excellence for every member of their community who calls in, no matter what they're calling for. Congrats to Richmond! Your community is in great hands. #Virginia #PublicSafety #EmergencyDispatch #MedicalDispatch

Protocol 41: Caller in Crisis (1st Party Only) empowers alternative responses and gives your agency the tools to decide who to send to a scene. Learn more about Protocol 41: Caller in Crisis (1st Party Only): https://bit.ly/3XmFNsG #MentalHealth #SuicideAwareness #EmergencyMentalHealthDispatch #PublicSafety

DPS - Price Communications Center in Utah has been using the Medical and Fire protocols at their agency in cardset form for a long time. We've been proud to call them a part of our community for over 20 years! This week, they went live with the Medical Priority Dispatch System (MPDS) and the Fire Priority Dispatch System (FPDS) in ProQA. This represents a huge upgrade for their Emergency Dispatchers and calltakers. ProQA works as a decision support tool for Emergency Dispatchers and calltakers, guiding them through the proven best steps for any type of call that might come in, helping them provide potentially lifesaving aid once help is on the way, and giving them access to a number of tools that can't be found anywhere else for diagnosing and providing treatment over the phone until responders arrive at the scene. The first call taken with their new system was a seizure call taken by Joanna Reyna (pictured below) and dispatched through MPDS in ProQA. She also took the agency's first FPDS call – an electrical hazard – a few hours later. DPS - Price Communications Center dispatches for two counties and state troopers that span six counties. Join us in congratulating them on this massive upgrade to their calltaking process. #ProQA #EmergencyResponse #EmergencyDispatch #EmergencyCommunications

Clinton County 911 in Carlyle, IL went live last month with the Medical Priority Dispatch System (MPDS)! To say we're proud of Clinton County and excited for them is an understatement. Their dedication to their community and desire for continuous improvement shined throughout the implementation process. Clinton County Emergency Dispatchers and calltakers now have MPDS as a decision support tool, which helps ensure that the level of service is consistent on every call, no matter when it comes in or who takes it. MPDS' tools help Emergency Dispatchers make an impact while responders are en route, giving them what they need to perform Dispatcher Directed CPR, talk a caller through childbirth, or provide other potentially lifesaving care. Congrats to Clinton County 911 – your citizens are sure to thank you. #MedicalDispatch #MPDS #EmergencyDispatch #Paramedics